Month: February 2013
Creating Customer Delight – A Case Study in Diagnostic Clinics: Part 1 of 3
Published:The following is Part One of a three-part article. Click here to read Part Two. Click here to read Part Three. A chain of medical diagnostic clinics was developed from the ground up. After two years of hectic expansion marked by acquisitions and setting up greenfield clinics across a number of cities, it became clear […]
Read more »The Complete Guide to Understanding Control Charts
Published:Control charts have two general uses in an improvement project. The most common application is as a tool to monitor process stability and control. A less common, although some might argue more powerful, use of control charts is as an analysis tool. The descriptions below provide an overview of the different types of control charts […]
Read more »Measurement System Redesign and Innovative Data Management
Published:A multinational paper company wanted to reduce its cost of poor quality. The company recognized an opportunity to use Six Sigma concepts to minimize variability in its processes.
Read more »Participate in iSixSigma’s 10th Annual Salary Survey
Published:It is time for iSixSigma’s 10th annual Global Six Sigma Salary Survey! Every year iSixSigma analyzes information in its Job Shop database to produce a Six Sigma-specific salary report. Please note: All responses will be kept confidential and data only will be used in the aggregate. To participate in the survey all you need to […]
Read more »Case Study: Fault Reduction in Cable Industry
Published:In the cable industry, faults (or defects) are often measured by technician visits to a customer’s home to address a problem experienced by that customer. Each such visit typically costs the company in the range of $120 to $150 – not counting the cost of the harm to their brand. Cable Industry Basics Especially problematic […]
Read more »Charles Aubrey Joins Juran Institute as Consultant and Executive Coach
Published:FOR IMMEDIATE RELEASE For more information, contact: Michelle Matschke [email protected] (203) 267-3445 Southbury, CT (February 1, 2013) – Juran Institute is pleased to announce that Chuck Aubrey has joined the team as a Consultant and Executive Coach. Mr. Aubrey will be responsible for leading process improvement efforts as well as the development and delivery of […]
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