Creating Customer Delight – A Case Study in Diagnostic Clinics: Part 1 of 3

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The following is Part One of a three-part article. Click here to read Part Two. Click here to read Part Three. A chain of medical diagnostic clinics was developed from the ground up. After two years of hectic expansion marked by acquisitions and setting up greenfield clinics across a number of cities, it became clear […]

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The Complete Guide to Understanding Control Charts

The Complete Guide to Understanding Control Charts

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Control charts have two general uses in an improvement project. The most common application is as a tool to monitor process stability and control. A less common, although some might argue more powerful, use of control charts is as an analysis tool. The descriptions below provide an overview of the different types of control charts […]

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Measurement System Redesign and Innovative Data Management

Measurement System Redesign and Innovative Data Management

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A multinational paper company wanted to reduce its cost of poor quality. The company recognized an opportunity to use Six Sigma concepts to minimize variability in its processes.

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Participate in iSixSigma’s 10th Annual Salary Survey

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It is time for iSixSigma’s 10th annual Global Six Sigma Salary Survey! Every year iSixSigma analyzes information in its Job Shop database to produce a Six Sigma-specific salary report. Please note: All responses will be kept confidential and data only will be used in the aggregate. To participate in the survey all you need to […]

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Case Study: Fault Reduction in Cable Industry

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In the cable industry, faults (or defects) are often measured by technician visits to a customer’s home to address a problem experienced by that customer. Each such visit typically costs the company in the range of $120 to $150 – not counting the cost of the harm to their brand. Cable Industry Basics Especially problematic […]

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Charles Aubrey Joins Juran Institute as Consultant and Executive Coach

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FOR IMMEDIATE RELEASE For more information, contact: Michelle Matschke [email protected] (203) 267-3445 Southbury, CT (February 1, 2013) – Juran Institute is pleased to announce that Chuck Aubrey has joined the team as a Consultant and Executive Coach. Mr. Aubrey will be responsible for leading process improvement efforts as well as the development and delivery of […]

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