Month: March 2013

Baseball teams with high batting averages win championships. And they produce more entertainment for baseball fans, which usually generates more revenue for owners. So why do teams not undertake innovative training to hit better, and why have we not seen a .400 hitter in baseball in more than 70 years? Roger Hart applied the DMAIC (Define, […]

The following are selected highlights of a corporate leadership profile of Jabil. The complete article – with more details about its training program (including a snapshot of practitioners and projects, and how Lean Six Sigma is deployed) and an award-winning project example – is available for purchase on the iSixSigma Marketplace. Electronic products maker Jabil grounds its […]

This three-part case study focuses on improving customer satisfaction at two of the company’s diagnostic clinics – Centers A and B. In Part One, the company worked at Center A to reduce patient turnaround time, a defining component of patient satisfaction. In Part Two, the chain’s improvement story focuses on increasing patient delight at Center […]

This three-part case study focuses on two of the company’s diagnostic clinics – Centers A and B. In Part One, the company worked at Center A to reduce patient turnaround time, a defining component of patient satisfaction. Part Two of the chain’s improvement story focuses on increasing patient delight at Center B. Part Three revisits […]