How to Avoid The Evils Within Customer Satisfaction Surveys

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When the Ritz-Carlton Hotel Company won the Malcolm Baldrige National Quality Award for the second time in 1999, companies across many industries began trying to achieve the same level of outstanding customer satisfaction. This was a good thing, of course, as CEOs and executives began incorporating customer satisfaction into their company goals while also communicating […]

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Reduce a Change Request Process Cycle Time by 50 Percent

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Reading a generalized description of how waste was reduced or eliminated in a process is interesting but it is in the details that the true impact and challenges of process improvement are found. This article describes a DMAIC (Define, Measure, Analyze, Improve, Control) improvement project, including key deliverables, challenges and how the challenges were met. […]

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Toyoda’s Death at 100 Recalls Lean Manufacturing Start

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One hundred-year-old Eiji Toyoda, one of the founders of carmaker giant Toyota, died September 17 from heart failure at Toyota Memorial Hospital.

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How to Encourage Green Belts

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Coaching Green Belts (GBs) constitutes a primary responsibility of most Black Belts (BBs). Providing advice on which tool to use, directions on how to run a statistical test and input on preparing for a project tollgate review all exercise a BB’s technical know-how. But what if you can’t be assured of a GB’s enthusiasm for […]

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A Supply Chain Case Study – Socks Manufacturing: Part 2 of 2

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A socks manufacturing company in India turned to TQM to improve its supply chain. In Part One, the case study describes the process of elminating a significant cost for the company – delivery delays. This week, Part Two of the case study looks at the broadening of the application of process improvement beyond deliveries. The […]

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A Supply Chain Case Study – Socks Manufacturing: Part 1 of 2

Published:

A socks manufacturing company in India turned to TQM to improve its supply chain. In Part One, the case study elminates a significant cost for the company – delivery delays. Part Two of the case study looks at the broadening of the application of process improvement beyond deliveries. A fledgling socks manufacturing company in India was working to […]

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