iSixSigma

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Geoff Tennant

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Six Sigma and Lean May No Longer Be Enough to Improve Services

Service, or transactional, Six Sigma has sometimes struggled to keep up with its manufacturing big brother in terms of sustainable results. Lean Six Sigma is currently the approach of choice for many service organizations, but that methodology is under pressure as businesses look to cut costs aggressively to survive the recession. In more than 15…