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Rajiv Panigrahi

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Case Study: Improving Medical Bill Review Cycle Time

When the clock is ticking in time-bound, customer-sensitive operations, using Lean Six Sigma can be a smart move toward achieving operational excellence and customer satisfaction. In this case study, one large insurance company executed a Lean Six Sigma project to cut operational costs for property and casualty (P&C) insurance claims and improve customer satisfaction. The…


Overcoming Capacity Constraints with Optimization Modeling

“Speed is survival.” That could be called the mantra for all manufacturing and service organizations in today’s uncertain and continuously changing global economy. In this example, a leading manufacturer of color picture tubes (CPTs) was posed with a survival challenge: to improve manufacturing productivity. By adopting Lean Six Sigma methods, the manufacturer was able to…