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Randy Woods

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Career Advice for IT and Six Sigma Professionals

When facing an imminent layoff, what path should Six Sigma professionals with a technical background take to get into the information technology (IT) arena? This topic was brought up in a recent online conversation on the iSixSigma Discussion Forums. The suggestions included getting familiar with the capability maturity model (CMM), joining an IT organization, becoming…

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Driving Financial Services Excellence with Kaizens

Last year, business process outsourcing firm Firstsource, based in Mumbai, India, was one of the participants in the iSixSigma Live! Summit & Awards program in the Most Successful Start-up category. Recently, iSixSigma caught up with Chandeep Singh, Executive Vice President, Process Excellence and Workforce Management, at Firstsource to discuss some of the recent accomplishments of…


How Do You Improve Call Center Forecast Accuracy with Six Sigma?

In an exchange on the iSixSigma Discussion Forums, a representative from a telecommunications firm was interested in learning about what methods are best to improve forecast accuracy at the company’s call center. After some discussion about defining the goals of the project, the responding Six Sigma experts then offered their views about using such tools…

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India Builds Reputation as Source of Best Practices in Management, Strategy

Until recently, the flow of management and strategy know-how was one-way; it was India that absorbed business models, technology and management systems from foreign corporations and institutions. As “India Inc.” raced to globalize and global companies sought to exploit the country’s low-cost talent pool, such industrialized-economy concepts as Kaizen, The Toyota Way, Six Sigma and…

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Focus on Inventory Management Revives Plastics Manufacturer

Roughly a year ago, plastics company PolyOne Corp., located near Cleveland, Ohio, USA, was flirting with bankruptcy. Saddled with high rising material and energy costs, excess inventory problems, production delays, and the crippling global economic downturn, PolyOne looked to a bleak 2009 after suffering $273 million in losses in 2008. In February of this year,…

Five Ways to Measure Six Sigma Financial Benefits

By Jeffry J. Smith How can practitioners create a rigorous accounting method for measuring the financial benefits from their Six Sigma projects? The key here is being able to translate measured operational benefits into dollars, either in the form of cost reduction, inventory reduction or a revenue increase. The following five areas should be measured…

Five9’s Six Sigma Training Division Purchased by Linium

Linium’s acquisition of Five9 Technologies Training division, Chicago-based management consulting firm specializing in IT performance and business process, will springboard Linium’s own education offerings launch through Linium Educational Services, adding to its array of services specializing in IT solutions and strategy, enterprise performance and business technology optimization.

Salaries for European Six Sigma Professionals Hold Steady

After a difficult year of serious cutbacks at many businesses due to the global economic crisis, average salaries for Six Sigma professionals around the world, including those in Europe, held steady, for the most part, according to the results of iSixSigma’s 7th annual Global Salary Survey. While Six Sigma salaries in Europe lagged behind those…

New Book Applies Six Sigma Principles to College Tennis

Former Stanford Tennis Coach, UPSTA Pro, USTA Official and Six Sigma Champion Steven Falk’s groundbreaking book “The Six Sigma Tennis College Scholarship Guide,” which uses proven quality management principles to achieve athletic excellence, is now available for parents of college-bound kids to increase tennis knowledge and gain the skills to secure a tennis scholarship.

Analogic Corp. Wins Grant for Lean Six Sigma Training

Analogic Corporation, a leading provider of medical imaging and aviation security technology, announced today that the Company has received a $100,000 grant from the Massachusetts Division of Career Services (DCS) Workforce Training Fund. Analogic will use the funds to support a Lean Six Sigma training program to improve the Company’s productivity and reduce costs.

Biopharmaceutical Industry Embraces Lean ‘Disposable Factory’ Concept

Validation of every material and piece of manufacturing equipment in the biopharmaceutical industry is an expensive and time-consuming process, costing drug companies and contract manufacturers millions of dollars and delaying time-to-market for a new medication. To reduce the impact of this challenge, manufacturers have moved toward the use of disposable manufacturing equipment — bioreactors, chromatography…

Study Shows How Lean, Six Sigma Improved Brazilian Mining Processes

Continuous Process Improvement (CPI) approaches such as Lean, Six Sigma and TOC have been applied to help organizations to improve their efficiencies and profitability. However, there had not been research to quantify the effects and contributions of each of these approaches, which led to a recent scientific research conducted from 2003 to 2005.

Stamatis Named Professional of the Year by Quality Magazine

D.H. Stamatis, Ph.D., a leader in the field of quality, has been named 2010 Professional of the Year by Quality Magazine. He has spoken on numerous engagements, written more than 70 articles and published more than 25 books, including one of the top selling books by Quality Press on failure mode and effects analysis (FMEA).

Quality Industry Rallies Around ‘Toyota Way’

After overtaking General Motors as the world’s largest car maker in early 2009, Japan-based Toyota Motor Corp. is now facing withering criticism from its own shareholders and the U.S. Congress as a result of the accelerating and braking systems in its cars, which have led to the recall of about 9 million vehicles worldwide as…


The People Behind Six Sigma Culture

iSixSigma often focuses on the continuous process improvement methods used by companies to achieve bottom-line results. However, for much of our March/April 2010 issue, published last week, we look not just at the processes but also at the at the professionals behind the methodology. In keeping with this issue’s theme, “Building a Process Improvement Culture,”…

Starwood Hotels and Resorts Tops Best Places to Work List

Among all industries, upscale hospitality must rank near the top in its attention to customers. Because guest expectations are high, quality is not just a goal, it is the very essence of the business. With nearly 1,000 properties scattered across the globe, Starwood Hotels and Resorts owns some of the world’s most recognizable hospitality brands…


Top 5 Memories at the iSixSigma Live! Summit

It’s been a full week since the iSixSigma Live! Summit & Awards in Miami, and I’m still digesting the full meal of process improvement informationserved during those four days. As Steve Wilson of Quality Conversations mentioned in his opening address, nooneleft the conference”hungry” last week. Now that I’m back to my office routine, there are…

Teams Match Wits at iSixSigma’s Project Bowl I

The streets of the French Quarter are no doubt still packed with happy Saints fans following Sunday’s surprising and convincing win against the favored Colts. As first-time champs, it’s a feeling the players and fans will never forget. We at iSixSigma are also enjoying the afterglow of a first-time Bowl event: iSixSigma’s Project Bowl contest,…

iSixSigma Recognizes the Best of the Best at Miami Summit

  In a couple of days, Miami will be aflame withSuper Bowl fever. South Beach’s Ocean Driveis sure to be covered in either blue-and-white or black-and-gold confetti on Sunday night, depending on who holds up the Lombardi Trophy. Earlier this week, however, there were some other trophieshoisted maybe not with quite as much hoopla as…

Keynotes Set Inspiring Tone for iSixSigma Summit

After a tasty appetizer of seminars and the hands-on work at the Project Bowl on Monday, iSixSigma Live! offered it’s main course yesterday in Miami to start the first official day ofthe summit. Steve Wilson, of Quality Conversations, may have summed it up best in his opening remarks when he said of the conference’s many…