QFD speeds up the product development process by removing what doesn’t matter to the customer. Just like the Kano analysis, QFD is interested in what the customer says is important. The format of QFD removes the time-consuming activities that don’t add value.
We must understand the needs and values of the customers at a deeper level. To this end we employ Kano analysis.
The customer journey value stream (CJVS) is the best starting place for the Lean community to engage in the processes of product development.
Why hasn’t Lean revolutionized product development like it has operations? We don’t share product development knowledge.
By using smaller bites from a large problem, you can quantitatively assess performance and then apply improvement changes.
The Colorado Department of Transportation’s Lean Everyday Idea program has successfully implemented over 345 ideas as of fall 2020. But how does the word spread across an entire state?
The foremost purpose of the gemba walk is people-engagement. Here are some suggestions for conducting a gemba walk in the virtual space.
As we consider our business response to COVID-19, take a truly Lean approach. See JIT in the context of Lean and evolve it as necessary, using the change in environment to identify waste and see new problems as opportunities for new improvements.
Icebreakers can help teams to build community, promote interaction and foster empathy. Some of the go-to icebreakers I have used over the years have translated well into the virtual environment.
Why not do something novel and use the tool that is best for the job at hand independent of an acronym?
If there’s one thing that the coronavirus pandemic has made glaringly apparent, it’s that we need to do a better job with prioritization and, ultimately, delegation, execution and communication.
Someone asked: “Why do 5S [sort, simplify, shine, standardize, sustain]? It’s just going to get dirty again.”
Improvement is like a mighty fire. You must continue to add firewood to keep the fire burning. If you stop, the fire will surely burn out. Lots of repetition builds the fire of improvement capability and culture.
We read or hear “facts” and accept them without critical thought. This article reviews a sample of the kind of facts we accept in the workplace that sometimes we should not.
Lean can be of great value in office environments. However, the use of complex jargon and statistics, plus a focus on manufacturing, have hindered the adoption of these tools in other settings where they can be useful.
If your goal is control at all cost, or faster and deeper analysis, automation might be just the strategy for you. But if you need to retain and motivate your people to boost business performance, such a strategy of people avoidance is likely to come to a sticky end.
Depending upon the particular organization, quality may or may not be influential in management decision-making. Ultimately, it depends upon what is understood as quality. There may be more urgent tactical actions than those related to quality if the organization’s product or service quality is acceptable – it may not be perfect, but if it’s acceptable then that’s good enough.
Looking for good books to read on the topics of quality, Six Sigma, Lean and OpEx? This reading list shares the best quality-topic books of all-time and book recommendations by topic.
It is a time of change. The world is developing faster with each passing day. Continuous process improvement technologies, which could make these changes more significant and effective, trail far behind this trend. Who suffers? Companies that lose competition, people who cannot find a new place in the changed labor market and countries that are…
Here’s the story about how the hypothesis testing flow chart was developed in Barcelona in 1995, as told by Mike Carnell.
There are seven success factors for why Six Sigma is a proven effective business change initiative.
After more than six months of hard work, iSixSigma is celebrating its relaunch today and I’m excited to announce the brand new, redesigned iSixSigma.com.
In the aerospace industry, zero defects has been the driver for customers and competition since Phil Crosby and his team at the Martin Company provided the Army with a zero defect missile in the 1960s. This is not a new concept but the first question that comes to mind is: how much do we need…
Business process mapping is a great method for understanding the complex processes that impact a business’s bottom line. Comparing a map of how a process is supposed to work and how a process actually works can be revealing. These methods, originally developed to understand manufacturing processes, do not always translate well to service or transactional…
Late last year, I decided to upgrade my vehicle. For seven years I’d driven a Honda Civic. It was nothing special, just a reliable vehicle with good gas mileage – the perfect commuter car. But now I’ve got two kids, own a home and picked up woodworking as a hobby; fitting car seats and dimensional…
Does your data management sometimes feel as if a giant load of sand has been dumped on your head? You may want to build a sand castle, but without some sense of order, all you’ll end up with is a million grains of useless material. The same may be true of data management. With 2.5…
Process improvement projects have typically been a labor-intensive and imprecise process. Labor-intensive in that capturing the as-designed vs the actual current-state process required facilitated meetings, interviews, surveys and analyzing operational data over an extended time period. Imprecise in that workers will typically act differently when they know they are being watched and measured. The Hawthorne…
Building a culture of continuous improvement within an organization goes beyond the ability to execute process improvement projects. An organization that supports continuous improvement promotes a non-blaming culture, focuses on the improvement responsibility of all employees and uses the talent of the entire workforce. Such an organization empowers employees to speak up when they see…
The Lean Six Sigma (LSS) Green Belt and Black Belt curriculum needs an overhaul. The original operational excellence (OpEx) Lean Six Sigma methodology developed by Motorola in the 1980s and made famous by Jack Welch at General Electric (GE) in the early 1990s is finding itself a bit long in the tooth in comparison to…
In Six Sigma problem solving, it is often important to calculate the likelihood that a combination of events or an ordered combination of events will occur. Understanding some of the basic concepts of probability provides practitioners with the tools to make predictions about events or event combinations. This provides a good foundation for understanding probability…
5S is a Lean tool that helps in workplace organization. The following is the list of five Japanese words and their translation in English. (Seiri) Sorting and prioritizing: Going through all the tools, materials, etc., in the work area and keeping only the essential items. Everything else is stored or discarded. (Seiton) Straighten or set…
If you are like me, you may find yourself writing a fair number of MS Excel macros to automate repeatable tasks. One day it dawned on me, however, that several of the aspects of writing macros were repeatable tasks themselves. When writing a macro I would often start by: Creating a data structure that would…
As a Lean Six Sigma Master Black Belt for many years I get why many organizations have a focus on Lean. The idea of many people working on many projects is compelling in terms of the value it can generate, the high level of involvement of the workforce and the intuitive nature of the toolset…
Part 1 Looking at the team I saw their eyes were glazing over. I hate that. We were finishing up a workshop in which the team had developed a current state process map of an information technology (IT)-related process. I was walking them through the sticky notes on the banner paper that made up the…
When you try to perform process improvement, whether for cost, quality or other reasons, you will often find yourself in an environment where the status quo is the status quo. You may be new, and find yourself awash in a sea of this-is-how-we-do-things. People are in their comfort zones. Management may or may not get…
In the heartland of America the population of residents is shrinking. Along with a decline in population comes the fading economic market of consumers to support the service businesses of these communities. Due to aging populations and fewer people migrating to rural America, small towns confront real threats to their ways of life. Economies are…
It is an old dilemma. Should we select our Black Belt candidates based on prior performance in unrelated jobs or should we allow people to self-select for Black Belt roles based upon motivation and aptitude? Unfortunately, the answer is clearly, “It depends.” There are advantages to each approach and each approach has specific perils. When…
One would think that with the levels of standardization and process efficiency we drive in Lean Six Sigma that there would be consensus on how much training a certified Black Belt should receive. Nothing could be further from the truth. In fact, despite the herculean efforts by the American Society of Quality (ASQ) and the…
From safety to quality to productivity, there’s a trend in the way organizations have approached process-oriented movements. Starting as the responsibility of an individual or a group of people, to be successful, the movement inevitably shifts to shared accountability – it becomes the responsibility of everybody, every day. Professional problem solvers that have taken this…
Every organization is under pressure to drive success for shareholders, stakeholders and owners. Organizations retreat to their comfort zones when challenged with achieving higher levels of success. Frequently, this results in controlling the bottom line. Continuous improvement can be used to enable top-line growth. Figure 1 shows a compelling reason to focus on improving your…
Have you been paying attention to your iSixSigma User Profile rankings? We’ve had a couple of community members jump levels in the past few months. We offer our thanks and congratulations to them for being a part of the iSixSigma community! Gary P. Cox: Silver Shelby Jarvis: Silver Forgotten what the rankings are? Want to…
Michael Parent
Joseph E. Johnson
Kailyn Haskovec
Michael Osborne
Nicole Szalay
Carl Berardinelli
Brandon DeLucia
Jeff Slater
Patrick Adams
Dean Moore
David Key
Joe Wojniak
Michael Cyger
Sergey Glukhov
Edgar Agustin
Aditi Gilman
Attila Dobai
Brian Dunn
Barbara Cleary
Anthony Tarantino
Ashley Sedorovich
Pat Tyre
Lew Yerian
Mohit Sharma
Brad Morrow
Keith Wellington
Craig Plain
Martin K. Hutchison
Wayne Westgaard
Michael Carver
Gary P. Cox
Wes Waldo
Shelby Jarvis
Katie Barry