Help for Physicians

After writing my recent blog, “Physician Heal Thyself,” I attended a review session for the ASQ certification exam. The subject of physicians came up when we were discussing identification of customers in healthcare. One of the attendees reminded the group that physicians tend to be diagnosticians, looking for a way to fit the patient’s symptoms into a disease classification so a treatment course can be determined.

This made me think: Would physicians relate to Six Sigma concepts better if we called it AEDTO instead of DMAIC?

Assess = Define the problem, or gather patient / process symptoms

Evaluate = Measure the extent/ impact of the problem

Diagnose = Analyze the results of the tests / eval, see which are significant or not

Treat = Improve the patient / process

On-going follow-up = Control to see whether the patient / process stays in the improved condition

Hmmm… something I will run by my physician Yellow Belt and Green Belt colleagues!

Comments 4

  1. Norman Black

    Very insightful. As a QE I find it useful to be able to express concepts in a number of different ways when training hourly employees. I hope that you will allow use of this AEDTO concept by others.

  2. Sue Kozlowski

    Please consider any of my posted ideas as "freeware." You are more than welcome to use the AEDTO concept. I’m glad you think it useful. Thanks for your comments.

  3. Dr. Eugene Jacquescoley


    You may be on to something here.


  4. Andrew M. Hillig


    Very interesting stuff. I would take this a little further and suggest that the physician be very careful to not over analyze. There is a phoenomenon in healthcare, right now, where physicians commonly "over-order" by way of diagnostic testing that leads to excessive cost for the patient and the healthcare organization.

    But then again, there is the "each patient is its own unique case, and there is no universal roadmap for each individual."

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