iSixSigma

A Holistic Approach to Process Improvement

Eric Michrowski of TELUS provided an excellent learning session at the iSixSigma Live! Summit & Awards on Tuesday, Feb. 8, at the Doral Golf Resort and Spa in Miami.

Michrowski – the Director of the Process Improvement Center of Excellence and Lean Deployment Leader at this full-service, Canada-based telecommunications provider – shared with the audience how Lean Six Sigma can be complemented with a holistic approach to process improvement to drive greater value while increasing engagement.

Take-aways from the session included the following:

  • Leverage a holistic set of process improvement methods to complement Lean Six Sigma in addressing a broad range of opportunities; and,
  • Gain an appreciation of the engagement benefits driven by a portfolio of 100-day improvement projects.

Michrowski speaks from plenty of experience. At TELUS, he is responsible for driving process improvements across operations and IT teams (more than 10,000 professionals). He is a Master Black Belt with nearly 15 years of experience in process improvement and change management. His team has been very successful in engaging more than 800 front-line team members in one year through the delivery of business process improvements.

To learn more about Six Sigma at TELUS, read the following case studies from the company’s Web site:

http://www.telusinternational.com/customers/case_studies/six_sigma/sigma_handle

http://www.telusinternational.com/customers/case_studies/six_sigma/sigma_handle_online

http://www.telusinternational.com/customers/case_studies/six_sigma/sigma_handle_online

http://www.telusinternational.com/customers/case_studies/six_sigma/sigma_customer_satisfaction

http://www.telusinternational.com/customers/case_studies/six_sigma/sigma_customer_satisfaction

http://www.telusinternational.com/customers/case_studies/six_sigma/sigma_sales

http://www.telusinternational.com/customers/case_studies/six_sigma/sigma_enhancing_revenue

The iSixSigma team of reporters – including editor-in-chief Paul V. Arnold, senior editor Kirsten Terry and associate editor Randy Woods – are on site and will be reporting from the event in the News and Blogs sections of the iSixSigma.com Web site. Also, keep up to date by viewing our Twitter posts at http://twitter.com/iSixSigma.

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