iSixSigma

IQPC Day One: Breakout Session, Liam Palmer, HSBC

Next, I listened to Liam Palmer, Global Head, HSBC Securities Services Best Practice. He was very entertaining as he talked about Six Sigma at HSBC, specifically teaching us what to do to sustain Six Sigma projects. He shared a yoga analogy to bring the concept of sustainability home.

Here’s the short version. As a runner he wasn’t very flexible and wanted to be able to stretch and touch his toes…so he took a yoga class. After nine months he was within 5mm of reaching his goal, so the solution to his problem was deemed a success. Five years later, can he touch his toes? No. But he can still do the crane pose.

So it is he said withSix Sigma projects.You often have momentary success when we go through an action to solve a problem. Three of four years later you’ve still got a solution but it looks like a crane instead of flexibility.

He then told us more abouta project HBSC is working on to improve the accuracy data of client profitability. The project has potential savings of $22 million. The key will be sustaining the gains. Overall a very worthwhile presentation.

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