Mayor Graham Richard, Performance is the Best Politics

Mayor Graham Richard of Fort Wayne Indiana recently published a new book called Performance is the Best Politics: How to create high-performance government using Lean Six Sigma. In conjuncton with the book the Mayor launched a new website,,that offers previews of case studies included in the book.

In the Mayor’s own words: “This book is for readers searching for best business practices to produce high performance government. I believe in the great talent and boundless energy of the thousands of government employees and leaders who work hard to deliver the best services. “

Visit the website to learn about the book and download a preview copy. The book is available for purchase in hard copy for $14.95 as well as digital download for $6.95. It is 256 pages filled with the secrets of the Mayor’s success applying Lean Six Sigma to the city’s operations.

I purchased the downloadable PDF version of the book and have enjoyed reading the detailed case studies of some of the Mayor’s classic Six Sigma projects including Reducing Missed Garbage Pickups and Pothole Repair Cycle Time. But the book is not allgarbage and potholes…The book also describes the City’s Six Sigma deployment model and compares it that of traditional business, showing where government deployment is different.There’s also a great projectshowing how Six Sigma slashes through red tape.

The Mayor doesn’t stand to make any money on the book, as proceeds will be donated to a non-profit group that supports training city employees. So be a good citizen – do something to get your city on the Six Sigma track and mail a copy of the book to your local government officials and hope they have the sense to take some good advice.

Handpicked Content:   Six Sigma and Supply Chain


Mayor’s new book shares secrets of Six Sigma governing success, Journal Gazette, January 2007

City of Fort Wayne, High Performance Government Home

The Mayor Speaks at IQPC Conference

Comments 3

  1. Graham Richard

    To Michael Marx and all those who follow LeanSixSigma in government, Thank you for your interest and support for those of us who are working to share our experiences to produce high performance service for our city customers.

    Because of the interest in using business practices for improving city services, we created the City of Fort Wayne High Performance Government Executive Overview. This one day session has helped mayors and government leaders from Korea, Chicago, Canada and many other places. Our sessions are February 16, March 16, April 13 and each month through to December 10. (see for more details and dates)

    In the post Katrina world every city and county must be prepared to run government as though we are on our own. Government leaders have much to learn from the experience and effectivenss of business practices as they are applied to government. Please continue to let us know what you are doing to help your local government improve performance.

  2. Michael Marx

    Thank you for your comments Mayor. The last time I heard you speak you urged all those within the sound of your voice to take action and do something within their community to help the local government do a better job.

    I believe your book is the perfect tool that we as citizens can use to share the message of data-driven improvement with our local elected officials. Thank you for continuing to be passionate about spreading the news.

  3. T. Wise

    In 2000 my husband became the city manager of a small city with large financial problems. I made a presentation to the then mayor at that time on using 6 Sigma techniques to solve some of the city’s issues. His comment was "What are you saying we should run the city like a manufacturing business." I knew he was wrong then and your success proves the idea was a good one and he could have been on the forefront of innovation. Congrats on your success!

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