iSixSigma

Blogs

Blogs from iSixSigma Version 1.0 and 2.0 (Years 2000 to 2011).

Coffee Variation and Six Sigma Espresso Pours

All well trained Six Sigma professionals know that variation is the root of all evil – at least with respect to the customer experience. I understand this all too well myself. I usually experience it when it is least appreciated – in the early morning. Many nights I find myself up late programming some new feature…

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HSBC

Six Sigma has been growing slowly but surely over the years at HSBC . The Six Sigma deployment model of the United Kingdom based banking corporation is best described as the “middle-out” approach in Michael Cyger’s blog entry, “Are All Six Sigma Deployment Models Created Equal”. Recently, HSBC won the Six Sigma Excellence award for…

Six Sigma Helps Columnist Hesh Reinfeld Improve Writing…

Hesh Reinfeld, a Pittsburgh-based business columnist and humorist wrote a column yesterday about improving the quality of his columns: “When my readers question the quality of my columns, I don’t look to the subjective evaluations of an editor. No, I call my six sigma black belt, Harry, for help. “Harry has worked on process improvement…

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Bank of America Celebrates Six Sigma Success

Yesterday, Bank of America employees gathered for the third annual “Best of Six Sigma Expo” to celebrate and recognize the teams that completed the best Six Sigma projects in 2004. “This was how Bank of America praised employees who last year carried out its 15 best ‘Six Sigma’ projects, designed to increase revenue and cut…

iSixSigma Blogosphere: Now Accepting Bloggers

Michael Marx and I had a discussion yesterday about the opening of the recently launched iSixSigma Blogosphere to additional bloggers. What’s amazing is not that we came to a similar conclusion, but that the entire conversation took place through instant messaging, or IM. (Since I’m in Alaska this week on vacation I find that the…

Guest Blog: Decker Marketing

Each week the iSixSigma Blogosphere newsletter will feature a blog entry from a guest blog. I read several different business related blogs each day and I amconstantly searching for new ones. I have been visitingDecker Marketing for over a year now and always enjoyreading whatSam Decker has to say. He is insightful, understands businesses from…

Cummins Inc. – Six Sigma

Cummins Inc. began using Six Sigma and Design for Six Sigma (DFSS) in 2000. In April 2004 they completed their 2,000th Six Sigma project and in the same year began working on Six Sigma projects with customers. Cummins is featured in the Corporate Leadership section of the July/August issue of iSixSigma Magazine. In the article,…

Everyday Lean

HalMacomber and Joe Ely have decided to blog about Everyday Lean Examples.They have each made their first postin a series that will last through July. In his post titled Everyday Lean — “Jugban”, Joe describes how he leaned out his contact lens cleaning process: “I wear gas-permeable contact lenses. Though the parents who watch me…

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ISSSP Leadership Conference: Stephen Turnipseed, Chevron Corporation

Stephen Turnipseed, Lean Sigma Process Advisor, presented an overview of Chevron’s Lean Sigma activity in the San Joaquin Valley Strategic Business Unit (SJVBU). Although he said Chevron Corporation is only two and a half steps into enterprise-wide deployment of Six Sigma, the SJVBU has benefited from the tools since its first project at a water…

ISSSP Leadership Conference: Michael Slocum, BMG

Michael Slocum of Breakthrough Management Group (BMG) presented a workshop on Six Sigma and Innovation.  He began with a stream of quotes from innovation authors such as, Gary Hamel, David Kirkpatrick and Peter F. Drucker.  (He said Hamel was his favorite). “There are no strategies for creating wealth in the long term that are not driven…

ISSSP Leadership Conference: Jean O’Connell, 3M

On Wednesday, June 29th, Jean O’Connell of 3M shared a presentation titled “Six Sigma for Growth: The Customer Project Approach”. 3M is currently focused on engaging their customers in Six Sigma projects. To date they have jointly worked 400 plus projects with customers such as Estee Lauder, Grainger, The Home Depot, Toyota, Wal-Mart, Motorola, Procter &…

ISSSP Leadership Conference: William H. Swanson, Chairman and CEO, Raytheon

William Swanson delivered a high energy keynote address packed with insight into Raytheon Six Sigma. Aside from the details of the tremendous progress they have made since 1999, his advice on leadership was the highlight of his remarks. Bill said there are four qualities of leadership: Confidence: Confidence is knowing your strengths and weaknesses and…

ISSSP Leadership Conference: SBTI Workshop

This is my first post from the ISSSP 6th Annual Six Sigma Leadership Conference. I’ll be attending the four-day event in Scottsdale, Arizona, USA mingling with the Six Sigma community and, of course, blogging. Today, Steve Zinkgraf and Debby Sollenberger of Sigma Breakthrough Technologies (SBTI) delivered a workshop called “Program Revitalization – The Next Evolution…

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CIGNA Six Sigma Business Excellence

Leslie Behnke, Vice President Six Sigma Business Excellence, is leading the Six Sigma initiative at CIGNA. She joined CIGNA in 2002 from Motorola where she led Six Sigma activities for over a decade. The initiative is called “Six Sigma Business Excellence” and includes the standard DMAIC and DMADV methodologies. CIGNA annual reports do not mention…

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Insurance Industry – Six Sigma

Fortune 500 companies in the Insurance industry using Six Sigma: American International Group, Inc. (AIG) Berkshire Hathaway Allstate Prudential Financial Aetna CIGNA Northwestern Mutual UnitedHealth Group USAA Principal Financial Lincoln National Conseco

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The Other Six Sigma: DFSS

The Last Word from the July/August 2005 issue of iSixSigma Magazine, entitled “Designing for Perfection: Six Stories of Innovation with Six Sigma.” One of my pet peeves is when people refer to Six Sigma as a cost-cutting or productivity methodology. That definition tells only half of the story, focusing on the DMAIC improvement methodology and…

Interview: Craig Gygi, co-author of Six Sigma for Dummies

Six Sigma for Dummies has been getting a lot of press lately in the news. I had the chance last week to meet with Craig Gygi, co-author of Six Sigma for Dummies, at his office in Scottsdale, Arizona, USA.The only thing difficult about Craig is trying to say his last name, Gygi (pronounced “gee-gee” as…

American Standard – Six Sigma

American Standard has been using Six Sigma to improve just about everything in the business from reducing energy costs to building a better toilet. Five years into their program Six Sigma has grown to include Design for Six Sigma (DFSS) and supplier training. And they are serious about their suppliers getting trained in Six Sigma…

Jacobs Engineering Group – Six Sigma

Jacobs Engineering Group is a diversified provider of professional technical services. They work on construction and engineering projects for the Automotive, Chemical, Petroleum, Pharmaceutical and Technology industries. They also do work for the Aerospace and Defense industry including the US Department of Defense, NASA, and US military operations. Savings and Benefits Jacobs Engineering Group uses…

ISSSP Hosts Sixth Annual Six Sigma Leadership Conference

The International Society of Six Sigma Professionals (ISSSP) will host the Sixth Annual Six Sigma Leadership Conference, June 27-30 in Scottsdale, Arizona, USA. I will be attending this conference and hope to have the opportunity to do some real-time blogging of the events. Conference Highlights Keynote Address: William H. Swanson, Chairman and CEO, Raytheon Company….

Scaleable Six Sigma

On Wednesday, I listened to an Industry Week webcast on Six Sigma deployment strategies for small and mid-sized companies. Terence T. Burton, President of The Center for Excellence in Operations, Inc., delivered a well thought-out presentation covering an intro to Six Sigma, the Scaleable Six Sigma approach for small companies and lessons from the trenches….

JPMorgan Chase – Six Sigma

JPMorgan Chase & Co. is the second largest bank in the US. The leading global financial services firm was built from the successful merger of JPMorgan and Chase Manhattan Bank in December 2000 and the recent merger with Bank One in July 2004. Dr. Alex Balbontin, Vice President of Productivity and Quality and Master Black…

Albertsons – Nearly 100 Black Belts Trained

Albertsons released their First Quarter 2005 Results today. They continue to publicly announce their progress with their corporate-wide Six Sigma initiative: “The number of Six Sigma black belts rose to nearly 100 during the quarter. Currently, 178 projects are underway, providing the potential for significant process improvement and cost savings going forward.”

My Pet Peeves About Six Sigma

The following items recur too frequently in my daily activities. I submit them as “pet peeves” to raise awareness of them. OK, let’s be honest – venting helps me too. Pet Peeve 1: People who are more concerned with obtaining a Six Sigma certification than with what the newly acquired skills will allow them to…

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Six Sigma and Star Wars…

I read a great blog post today in Agus Rachman’s Blog.He attended Microsoft’s Enterprise Project Management Solutions Seminar at the Shangri-La Hotel in Singapore. He comments on the Office Solution Accelerator for Six Sigma presentation by Microsoft: “But the third, by Sudimin Mina of Microsoft Indonesia was quite enlightening. He opened his session by showing…

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Phelps Dodge – Quest for Zero

Phelps Dodge is one of the world’s leading producers of copper. In 2001 they began an initiative called “Quest for Zero” that involves Lean, Six Sigma and other tools. Today, they continue in their Quest for Zero and have seen significant savings. “Quest for Zero – as in zero accidents, zero production variances, zero environmental…

American Express – Six Sigma

American Express began their Six Sigma journey with a pilot initiative late in 1998. A small group of Black Belts across disciplines, functions and business units were trained and completed projects. After the initial pilot the program spread slowly to other business units. In 2001, Six Sigma became part of the Global Reengineering initiative and…

ITT Industries – Value Based Six Sigma (VBSS)

ITT Industries began their Six Sigma program in 2000. It is named Value Based Six Sigma (VBSS) because it is linked to Value Based Management principles. Their Summer 2000 newsletter (PDF) is loaded with information introducing the new initiative: “Value-Based Six Sigma is a new company-wide continuous improvement effort that — according to ITT Industries…

Industrial Sector – Six Sigma

Fortune 500 Six Sigma companies in the Industrial Sector. Includes Metals and Industrial & Farm Equipment industries: Alcoa American Standard Black & Decker Caterpillar Cummins Deere Eaton Illinois Tool Works ITT Industries Parker Hannifin Phelps Dodge Timken York International

Retail Industry – Six Sigma

Fortune 500 Six Sigma companies in the Retail Industry: Albertsons Amazon.com Avnet Best Buy Big Lots Circuit City Stores Federated Department Stores Fisher Scientific International Home Depot IKON Office Solutions Ingram Micro Lowe’s May Department Stores Office Depot Radio Shack Sears Roebuck Target Wal-Mart Stores

SCM Wire Blog

Richard Weissman “shamelessly promotes” his article “The Pitfalls of Six Sigma” on the SCM Wire blog.The article appears in the May 2005 edition of The Manufacturer. The title of the article is deceptive and lead me to believe it was written from a negative bias, but the opposite is true.The article discusses some of the…

Supply Chain Integration – SCOR, Six Sigma and Lean

Supply Chain Management Review – The Next Stage of Supply Chain Excellence. This article does a fine job speaking to how Lean and Six Sigma are helping shape the future of Supply Chain.Six Sigma Companies included in the article: IBM, Dow, 3M, Textron, Lockheed Martin, GlaxoSmithKline and Delphi. The authors, Gregory L. Schlegel and Richard…

iSixSigma is Giving Away Six iPods, Part 2

The remaining three iPod Shuffles were given away to three deserving individuals wearing iSixSigma buttons today. We ordered over 500 buttons, and if I hadn’t grabbed a pack of 20 from the box they all would have been given away. Thanks to Frank and Erin (our editors for the iSixSigma.com and iSixSigma Magazine, respectively) for…

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About SixSigmaCompanies.com – Update

After following the market for nearly four years, I decided I needed a place to organize my Six Sigma thoughts as they were crowding my head. I decided to jump on the blogwagon and write about something I knew well…Six Sigma. A few months worth of posts to my blog caught the eye of Michael…

iSixSigma is Giving Away Six iPods, Part 1

Air Academy Associates graciously shared their booth with iSixSigma Magazine at the ASQ World Quality Conference, May 16-18. A few customers and alliance partners also displayed iSixSigma Magazine reprints. Thank you to everyone! The process for winner selection was pretty simple: wear a button, win an iPod Shuffle (if we see you wearing your button…

Dominion Six Sigma

Dominion is now in its fifth year of an enterprise-wide Six Sigma initiative. Their unique approach encourages the entrepreneurial spirit and has led to $300 million in savings since 2001. Dominion is active in the Six Sigma community, speaking at conferences and sharing best practices on deployment issues. A quick stroll through Dominion’s history and…

Energy Sector – Six Sigma

The Energy Sector consists of the Energy and the Utilities: Gas & Electric industries of the Fortune 500. Six Sigma companies in the Energy sector: Constellation Energy Dominion Entergy FPL Group Public Service Enterprise Group TXU Notable Fortune 1000 companies using Six Sigma are: Alliant Energy Allegheny Energy Aquila

Lehman Wants More Efficiency

The article, Lehman Wants More Efficiency, appeared today on Forbes.com. The author, Liz Moyer, writes: “Lehman has quietly put together what it calls a “productivity and process improvement” group. Formed in January, it reports to Chief Administrative Officer David Goldfarb.” Mike Cyger, founder of iSixSigma.com, is quoted in regards to productivity improvement: “There are twice…

Payday for Employees and Companies

It’s clear that Six Sigma pays. This issue’s Benchmarking feature (iSixSigma Magazine, May/June 2005) presents a positive picture of the average annual salaries of Six Sigma professionals around the world. Black Belt and Master Black Belt salaries increased 5.4 and 5.3 percent respectively since last year – climbing to $74,000 and $98,000. In the United…

Albertsons Six Sigma Update

Larry Johnson, CEO of Albertsons, spoke at the Lehman Brothers Retail Seminar on April 26, 2005. He gave a detailed update on the progress they have made with their Six Sigma deployment. The webcast is available from Albertsons Investor Information until May 17, 2005. The following quotes were transcribed: “All of these initiatives, along with…

The Future of Six Sigma

Over the years I have enjoyed the many articles that have speculated on the future of Six Sigma.This past month I have read three articles in particular that offered differing opinions on where Six Sigma is headed. According to Thomas Pyzdek, in Cargo Cult Six Sigma. Is the fad fading?: “As someone who follows Six…

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Construction Industry – Six Sigma

The Construction sector includes the following Fortune 500 industries: Homebuilders – Engineering, Construction – Building Materials, Glass The list is short and includes: Jacobs Engineering Group Owens Corning Notable Fortune 1000 companies include Armstrong Holdings, Vulcan Materials and  Martin Marietta Materials.

The 2005 Fortune 500

The 2005 Fortune 500 is out! I have been anxiously waiting for the new list to perform my annual ritual of updating my Six Sigma Fortune list with the new rankings. I have been keeping tabs on Six Sigma in the Fortune 500 since 2001 when Wal-Mart was #2 wedged between Exxon and GM. Wal-Mart…

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Pharmaceuticals Industry – Six Sigma

Pharmaceuticals is a place where Six Sigma does more than save money. Less defects in the Pharmaceutical and Healthcare industries save lives. All the Fortune 500 Pharmaceutical companies are using Six Sigma. Abbott Laboratories Amgen Bristol-Myers Squibb Eli Lilly Johnson & Johnson Merck Pfizer Schering-Plough Wyeth

Computers & Electronics Industry – Six Sigma

The Computers & Electronics sector consists of the following Fortune 500 industries: Computers, Office Equipment Computer Software Computer Peripherals Computer and Data Services Semiconductors and Other Electronic Components Electronics, Electrical Equipment Early Six Sigma pioneers were Texas Instruments, IBM, Solectron, and Sun Microsystems. Below is a list of Computers & Electronics companies that are using…

IKON Office Solutions – Six Sigma

IKON Office Solutions is quickly becoming a major voice for Six Sigma in the Business Services industry. Matt Espe came to IKON in August, 2002 and less than a year later his GE roots revealed themselves with a corporate Six Sigma initiative. An overview of IKON’s Six Sigma initiative is told best through their annual…

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Pfizer – Right First Time

Pfizer currently uses Six Sigma as one of the tools in their “Right First Time” initiative. Right First Time also includes Process Analytical Technology (PAT) which is an FDA prescribed framework for quality assurance in the pharmaceutical industry. Food & Drug Packaging published a Special Report in May 2004 that reveals details of their program:…

McDonald’s – Six Sigma

McDonald’s adopts business practice that made GE famous “Selected management at McDonald’’s, a GEFF client, are learning about Six Sigma through GE’s program, “At the Customer, For the Customer,” that brings GE’’s resources and management tools to customers. In 2003, GEFF initiated a meeting with McDonald’’s executives at the John F. Welch Leadership Center at…