At the Bank of America, Health Care Conference 2006 in May, Express Scripts gave a presentation that included a few slides about their Lean Six Sigma program.
Their value proposition: “To reduce pharmacy costs, without compromising health outcomes, while maximizing patient satisfaction.”
Lean and Six Sigma together are part of how they are giving “value” to that proposition. In a recent Lean event a group achieved an 83% improvement in a floor space reduction exercise as well as eliminated 30 steps in a 68 step process. Now that’s improvement.