iSixSigma

​Lean Six Sigma Green Belt for Service Industry

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Jan 23 - Feb 07
Makati City, Philippines

WHAT TO EXPECT
To make the training effective, participants are encouraged to attend with a process improvement project pre-approved by an Executive Sponsor: either reduction of defects, or reduction of processing time.
This workshop is not for those looking to sit back and listen to theory. You should come prepared to work hard with others in a collaborative, time-boxed, result-driven environment.
Participants learn in bite-sized pieces, and immediately apply the tools with their actual assigned projects.

GENERAL COURSE CONTENT

Everything in the Yellow Belt Workshop.

INTRODUCTION
Six Sigma Certification
What is Six Sigma
History of Six Sigma
Six Sigma Methodologies
Six Sigma Roles & Responsibilities

DEFINE
Purpose of Define Phase
Elements of a Project Charter
Communication Plan
SIPOC Diagram
Voice of the Customer
Kano Analysis

MEASURE
VOC to CTQ
Performance Standars
Types of Data
Review of Descriptive Statistics
Overview of Sampling
Data Collection Plan

ANALYZE
Sigma Score (Process Capability)
Brainstorming and Organizing Potential Causes
Lean
Value Stream Mapping (VSM)
Fish bone Diagram
Histogram
Dot Plots
Pareto Chart
Control Chart
Overview of Hypothesis Testing

IMPROVE
Evaluating Solution Ideas
Prioritization Matrix
Action Items Worksheet
Pilot Plans and Solutions
Tools for Displaying Results

CONTROL
Importance of Control Phase
Monitoring Process
Control Charts
FMEA
Standardization and Kaizen
Handover-Ownership

SOFT SKILLS (Integrated in the Program)
Design Sprint Innovation Methodology by Google
Diverge-Converge
Facilitating Discussions
Facilitating Decision Making
Project Presentations
Group Dynamics
Intervention
Understanding Conflicts

Capstone: THE SIX SIGMA CIRCUIT™
The Six Sigma Circuit™ tools
Facilitating the Six Sigma Circuit™
Project Planning
Project Consultation
Next steps