iSixSigma

Defeating Unconscious Bias Via the Neuroscience of Emotional and Social Intelligence for Quality Professionals

no comments
May 12 - May 12
Online

In this engaging, interactive, and entertaining presentation, you as a quality professional will dramatically improve your skills in addressing unconscious bias in yourself and in others in your team and organization. Cutting-edge research in cognitive neuroscience and behavioral economics shows that we all suffer from subtle and unconscious dangerous judgment errors called cognitive biases, which cause us to make bad decisions in evaluating people. By refining your emotional intelligence, which refers to skills in understanding and managing your emotions, you will gain awareness of when your feelings are likely to lead you into these mental blindspots and prevent yourself from falling into them. You will also raise your abilities in social intelligence, the strategic capacity to evaluate and influence other people’s emotions and relationships. Social intelligence skills – including cultivating valuable relationships, engaging stakeholders, empathetic listening, curious questioning, improving teamwork, mediating and resolving conflicts, reframing, exhibiting leadership presence, and motivating others – will enable you to help those in your team and organization to notice unconscious cognitive biases and avoid them. This presentation will offer you case studies and best practices, combined with groundbreaking research in emotional and social intelligence, to give you the most critical skills and take-aways that you need to help yourself and others defeat unconscious bias.