This conference will address the rapidly changing business world, moving in the direction of AI (RPA, Machine Learning, etc.). While these new digital approaches are meant to improve, streamline, and standardize business processes, many organizations do not realize that these approaches do not fix a “broken” business process. Instead, these digital approaches will show how broken a process is faster than using the manual method. The best practice is to fix the broken processes, standardize them, and then use them digitally. This conference will provide a business perspective on leveraging Continuous Improvement with AI.