Measures of Success: React Less, Lead Better, Improve More

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Jan 27 - Jan 27

Webinar Agenda:
6:45 - 7:00 - Webinar Log-in / Participant Briefing
7:00: Topic Presentation -
• Why two-data-point comparisons, tables of numbers, and red/green color coding are ineffective in the practice of management
• How to use “Process Behavior Charts” to separate signal from noise in performance metrics
— reacting less to noise and reacting more quickly to signals
• How to use Process Behavior Charts to evaluate the effectiveness of attempts at improvement
• Bonus: Why the XmR chart is basically the only control chart you need in a management system

8:00 "What's Next" at ASQ Ft Worth
8:15 Feedback / Dismissal