The metric has gone up since last month – should we celebrate? Does that mean we have a trend and we’re on the right track? Oh no, that metric is down and is now worse than our goal – should we react and look for a root cause?
The answers to those questions could be yes, no, or maybe.
Join Mark Graban for a full day’s workshop focused on improvement methodologies, with methods applicable to any industry, that will help you be more effective in driving improved performance in your organization. You might think of it as a way to improve your improvement system, especially in the context of strategy deployment and/or Lean daily management.