This value stream mapping (VSM) online course will enable you to use a high-level diagnostic tool to build a foundation for a continuous improvement journey. VSM enables a management team to take a systems approach to increasing customer satisfaction and decreasing the cost of operations along the entire product and service value stream. VSM enables an organisation to set its strategic and tactical direction over a number of years, as well as select and scope the projects that will deliver change. A VSM workshop is facilitated for each major product or service range on an annual basis during which “one year’s worth” of projects is identified to further enhance customer service and process performance.
This VSM online course is facilitated over 6 webinars, each of 2 hours duration. The content can be tailored to suit your organization, with relevant case studies, quizzes and data sets for assignments.