Most executives and change leaders emphasize that customer experience and excellent service are top priorities and keys to success.
In part one of this session we discussed of the challenge of (a) what “service” means, (b) who “the customer” is or (c) what customers’ top priorities are. Recording can be viewed on our Youtube Channel prior to attended part two. In part two of this session we will discuss how we can fix this by using a new paradigm and pragmatic method for achieving unambiguous agreement on the answers to these essential questions.
• A clear roadmap for uncovering, translating and integrating voice of the customer you’re your current inhouse initiatives
• The method to differentiate 3 roles a customer can play in any context