World Conference on Quality and Improvement

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May 20 - May 22
Fort Worth, TX

Focus Areas

The Future of Quality

Digital Transformation, The Fourth Industrial Revolution, and Industry 4.0 are all terms used to describe the changes that disruptive technologies are bringing to the workplace, the workforce, and the markets organizations serve. The topic is central to a growing conversation, but it is a conversation that seldom (if ever) looks at the topic through the lens of quality. The sessions in this area of focus examine the effects disruptive technologies are having on the quality function and on the quality profession as a whole. They offer a quality perspective on topics related (but not limited) to areas such as:

  • Big data
  • Data analytics
  • Data management
  • Cybersecurity
  • Artificial intelligence
  • Smart manufacturing
  • The internet of things
  • Applying the agile framework in nonsoftware development settings

Managing Change

Today’s ever-changing landscape of disruption and transformation requires organizations to change and constantly challenge past practices. Sessions in this area of focus may cover topics such as:

  • Resistance to change; approaches to shorten the change curve to move from resistance to improvement
  • Conflict resolution
  • Change management
  • Sustaining results in environments of continual change
  • Leading change in a multigenerational workforce
  • Planning and implementing change

Building and Sustaining a Culture of Quality

The use of quality has long since expanded beyond the efforts of traditional quality professionals. This evolution has extended beyond the quality department, has been driven throughout entire businesses, and has spread much beyond its manufacturing roots. However, many remain faced with the challenge of developing work environments where quality is everybody’s job. The sessions in this area of focus address the struggle of how to build a culture in which the application of quality tools, techniques, and methods expands beyond special projects or departments and evolves into the standard way work gets done. They will focus on topics such as:

  • Sustaining Results
  • Foundational quality (the basics needed to build a strong foundation)
  • Organizational process improvement – knocking down silos
  • The Human Side of Quality
    • Leadership
    • Communication
    • Building Consensus/Getting Buy-in
    • Behavior-based quality

Quality Basics

The fundamentals of quality have not changed, but the environment and conditions in which they are applied have. The technological advances of today and tomorrow have (and will) provide great opportunity for the application of quality to be expanded. These advances, however, also provide the chance to reexamine how the fundamental elements of quality tools, techniques, and approaches can be applied to changing environments, a changing workforce, and emerging challenges. Sessions within this area are designed specifically for seasoned professionals who have a vast amount of experience in the quality profession. This area focuses on ADVANCED content designed to provide new, innovative, and unique insight and perspective to experienced practitioners and leaders. These sessions offer advanced content covering the more complex and intricate technical areas of the quality discipline. Areas of focus may include topics such as:

  • Current and future trends
  • merging practices
  • Advanced technical/applied/statistical tools