iSixSigma

Case Studies

Using Six Sigma to Solve Issues in Public School System

Of all the new and innovative applications for Six Sigma, none may be as interesting as one being used in the state of Colorado – applying Six Sigma to all aspects of a public school system. And “all aspects” includes the heart of every school district – the classroom. In 2008, businessman Jim Weigel, who…

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Six Sigma Catapults Hospitals to Next Level of Quality

The quality and variability of care delivered by hospitals is highly profiled in the media today. Pick up a newspaper, turn on the television or open a healthcare trade journal and chances are there will be an article detailing the real or possible occurrence of medical errors, allegations of a hospital’s failure to comply with…

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A Successful Pain Management Initiative at LDS Hospital

Three years ago many best practices already were in place at LDS Hospital in Salt Lake City, Utah, USA. The hospital was providing bedside registration, advanced triage protocols, point of care testing and real time radiology. A robust and comprehensive continuous quality improvement program had been established and as a result, higher patient satisfaction scores,…

Software and Systems: The Disciplines of CRM

  The total customer relationship management (CRM) market will reach $12.1 billion by 2004, representing an annual growth rate of 29.9 percent, according to the 2000 CRM Market Forecast and Analysis prepared by IDC, the world’s leading provider of information technology data and analysis. It is highly unlikely, however, that the CRM market will reach…

Attention Six Sigma, You’’re Wanted in Surgery

The demand for surgical services is growing rapidly, especially with ambulatory and cosmetic procedures. During the last decade, the volume of ambulatory surgery in U.S. hospitals increased by 2.9 million procedures, according to data from the American Hospital Association. As one of the busiest areas in a hospital, perioperative services often contribute 40 percent or…

Applying Six Sigma to Improve Diagnostic Imaging

Since the discovery of X-rays in 1895, the field of diagnostic imaging has undergone dramatic changes. Within a year after its introduction, the application of X-rays to diagnosis and therapy had already become an established part of medicine. The decades to follow produced a steadily increasing stream of innovation – including the advent of nuclear…

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Salvaging a Call Center’s Big Software Investment

The sales pitch for a new tracking software sounded perfect to the management of an internal call center for a mid-sized financial institution. The call center handled technical problems and policy issues for branch offices across the country – though it was not doing a very good job at either, judging by the increased complaints…

Increasing Cath Lab Capacity Through Six Sigma

Healthcare organizations currently implementing Six Sigma are finding no shortage of opportunities for applying this approach – and many are reaping substantial benefits in terms of cost, quality and productivity. One area increasingly targeted in recent years has been the cardiac catheterization lab, which is generally a high-volume, challenging and complex environment within any healthcare facility….

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Strategies for Improving Patient Safety in the Hospital

The fact that patients are not entirely safe in a hospital is not breaking news. Errors in healthcare delivery were occurring long before the 1999 report by the Institute of Medicine exposed significant gaps in the healthcare system in the United States. The institute’s report, To Err Is Human: Building a Safer Health System, found…

Reducing Delays in the Cardiac Cath Lab with Six Sigma: An iSixSigma Case Study

Cardiac catherization labs represent a significant capital investment for many hospitals. Realizing a return on this investment is increasingly challenging, given the introduction of advanced technologies and limitations in reimbursement. To meet the challenges and maintain fiscal health, hospitals are pursuing strategies such as Six Sigma, Lean and change management techniques to improve throughput, maximize…

Automating Input Data to Improve On-Time DeliveriesAn iSixSigma Case Study

Liquid Controls, a manufacturer of high-quality flow meters and accessories for accurate liquid measurement, is a well-practiced user of Six Sigma methodologies. Having adopted Six Sigma in 1999 and made significant strides in improving manufacturing processes, the company more recently began to turn attention to transactional processes for serving customers. Liquid Controls identified several processes…