Standard Work

The Five Challenges of Standard Work for Knowledge Workers

The goals of standard work are simple and straightforward. They are to: Provide everyone who performs a task with a well-documented, visual system that guides them through the proper execution of that task. Ensure that everyone performing a task follows a consistent reproducible process that minimizes opportunities for variation and error. Ensure that work flows…


Managing to Standard Work in the Office

In the fourth quarter of 2010, Fairbanks Morse Engine had to swallow a tough message from its customers: You are too slow and we are not going to take it anymore! After an extensive voice of the customer (VOC) effort, it was clear that our lead times for aftermarket parts were missing customers’ expectations. Although…