iSixSigma

Six Sigma Goes to the Pound

We can add one more U.S. city to the roster of those using Lean Six Sigma to better serve their citizens. Hattiesburg, Mississippi is following the Six Sigma example of Fort Wayne and Erie County.

A couple of projects are already underway…

Hattiesburg city employees Julia Lowe, an Urban Development accountant, and Maj. Billy Lane with the police department were selected to attend Lean Six Sigma training classes.

Lowe’s project addresses simplifying the cost it takes to tear down abandoned buildings. Lane said the intention of his Lean Sigma Six project is to improve the ways animal control provides its services following a series of complaints from citizens.

The city sent Lowe and Lane to Pearl River Community College for the training which was done in partnership with the University of Southern Mississippi. This is a much smaller initiative than Fort Wayne or Erie County, but it’s a start – and sometimes that’s the hardest thing to do.

So the next time someone argues, “Six Sigma doesn’t apply to my industry…yada yada yada,” this may be your reply: “Did you know that there is a dog catcher in Hattiesburg, MS that is using Six Sigma? Tell me again why your business can’t be improved?”

City Adopts Lean Six Sigma, Hattiesburg American

Comments 1

  1. Eric Reidenbach

    This is good news, especially to a resident of the Hub City. My only concern is that the Lean Team understands the value implications of what they are doing. To wit, many Lean initiatives are focused on cost reduction Too often Lean can identify muda and eliminate it BUT it has to do so without reducing those costs that are involved in providing customers with the value that they want. This begins by understanding how the customers define value in the targeted lean areas of focus. Fixing pot holes less expensively is great as long as the worse potholes are fixed rapidly and the ensuing cost reductions do not limit the number of pot holes to be fixed.

    It is interesting to note also that the Lean training is being done by two educational institutions. How about turning the Lean spotlight on your own organizations to reduce tuition costs? Too many sacred cows!

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