Facilitates, coordinates and directs systematic organizational-wide performance and process improvement for all of Navicent Health. Leads initiatives that improve Clinical Excellence, Operational Excellence and/or Financial Excellence. Fosters the identification, assessment, design, and measurement of key processes and sustainable outcomes which would affect the delivery of quality patient care and operational processes linked to strategic initiatives.
Consults with internal and external resources as necessary to identify, prioritize, and execute on opportunities for improvement. Facilitates decision making for each opportunity to define scope, design and best implementation approaches.
Fosters and leads problem solving and decision-making using a methodical approach (ex. DMAIC, PDCA) and analyzes information to make well thought-out decisions. Serves as a mentor to develop lean, change-management, and project management skills, and leads successful implementation by team members, including embracing changes that are necessary for the organization.
Collaborates with leadership to develop metrics for continuously improving operational efficiencies while enhancing staff satisfaction and customer service. Creates and delivers proposals, presentations, reports, analysis, and case studies to hospital leadership on performance improvement recommendations. Maintains industry best practice knowledge of quality and performance excellence and innovation.
Leads and teaches Performance Improvement methodology, including Lean and Six Sigma, and mentors Green Belts (GB) and Lean Practitioners to facilitate improvements and achieve results measured by key performance metrics and financial ROI (Return on Investment)
Completes significant projects linked to strategic imperatives and operational goals. It is anticipated that each BB will generate returns against program costs at a minimum ratio of 3:1.
Bachelor of Science Degree in Engineering, Business, Quality, Healthcare or other related field.
Three or more years of demonstrated success in leading organizational-wide performance and process improvement efforts in a healthcare, engineering and/or manufacturing environment.
Three or more years of demonstrated proficiency in the use of lean, project management, and change management tools in a continuous improvement setting. Six Sigma Black Belt certification from an accredited organization (ex. ASQ). Lean and Six Sigma Black Belt training required