The purpose of this position is to support internal consulting and project delivery with internal client focus in the area of organizational change management within the Strategic Programs Office (SPO). The primary goal is to support a team partnering with CBRE departments to drive impactful business results that change the top and bottom line.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Plays an active role developing, iterating and consolidating client presentations as well as structuring work and iterating problem-solving hypotheses.
Executes towards deliverables accurately, on time and with minimal direct supervision.
Demonstrates proficiency in the use of SPO’s tools, methodologies and accelerators.
Understands and is able to apply change methodology to the delivery of work.
Plays a lead role driving work and transferring relevant knowledge to clients and to other SPO teammates.
Establishes strong working relationships with client middle management and key SMEs and is active and articulate in client meetings and presentations.
Is consistently viewed by client staff as knowledgeable, professional and an overall strong SPO ambassador.
Builds coaching relationships with clients, typically at the peer level, establishing a foundation for long term relationships
Plays a lead role in applying understanding of relevant industry trends, LoB economics and functional knowledge to shape client engagement and/or inform findings during engagements.
Viewed by clients as knowledgeable and credible in relevant LoB and at least one functional area (change management, operational process excellence or M&A).
Plays an active role documenting and leveraging SPO IC and credential in relevant LoB and functional skill areas.
Identifies and recommends to seniors opportunities to improve STO practices and procedures.
Other duties as assigned.
No formal supervisory responsibilities in this position. Provides informal assistance such as technical guidance, and/or training to coworkers. May coordinate and assign tasks to co-workers within a work unit and/or project.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
Bachelor's degree in finance, business administration, economics, technology, industrial engineering, organizational psychology or related fields with a minimum of 3-5 years work experience.
CERTIFICATES and/or LICENSES
Certification in the following disciplines are preferred:
• ProSci / Change Management
• Lean Six Sigma
• Agile Methodology Certification (i.e. CSM)
Synthesizes complex analysis with an ability to draw out and prioritize key conclusions
Clearly articulates information and answers questions succinctly and confidently in team and client meetings; adjusts communication style for audience
Writes clear, succinct, and logical communications; effectively tailors those to the audience. Independently leads and facilitates effective client meetings
Ability to write reports, manuals, speeches and articles using distinctive style.
Requires knowledge of financial terms and principles.
Ability to calculate intermediate figures such as percentages, discounts, and/or commissions.
Conducts basic financial analysis.
Ability to comprehend, analyze, and interpret documents.
Ability to solve problems involving several options in situations.
Requires intermediate analytical and quantitative skills.
OTHER SKILLS and ABILITIES
Real estate, transaction processing or other financial service industry experience preferred
Applied the DMAIC framework
Good knowledge of technology/digital trends.
Supported a process improvement program based on structured problem solving
Project portfolio demonstrating measurable change of improvement in a simple process
Familiarity with data analysis techniques
Obsession with the idea of variation and why we do things a certain way
Demonstrable experience in driving changes in process, culture, behavior and mindset is an asset.
SCOPE OF RESPONSIBILITY
Decisions made with understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.