Continuous Improvement Leader

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Maricopa County, AZ
June 17, 2021
Phoenix, AZ
Job Type


Does your heartbeat for process improvement, and is your mind bursting with ideas on how to re-think and develop public services – or even entire industries? We believe in teamwork, fun, complex projects, and simple solutions. Sound like you?

We're looking for a like-minded Continuous Improvement Leader with the experience, passion, and skills to join the 4th largest and fastest-growing County in the United States and help us build a better, faster, more citizen-centered Maricopa County – one project at a time.

The Innovation Studio is a unit of the Office of the County Manager dedicated to transforming how government works by help departments achieve best-in-class results with existing resources.

This is a chance for you to improve business operations that matter with people who value continuous improvement and create work you're proud to talk about.

As a Continuous Improvement Leader, you will report to the Innovation Studio Manager. You will work in a multidisciplinary team alongside operations researchers, adult learning specialists, service designers, County executives, and cross-functional teams to accomplish measurable business process improvements. You'll be challenged with and engaged in unique, prominent, and high-impact initiatives that directly improve the lives of Maricopa County residents, staff, and community partners. In this role, you will also champion the adoption of Lean, Six Sigma, and Continuous Improvement methods at Maricopa County.

As a crucial member of the Innovation Studio, you will also contribute to developing and advancing the unit's body of work and the strategic positioning of Maricopa County as a regional and national leader in service design and government operations.

Position Qualifications

We recognize your time is valuable, so please apply if you meet the following required qualifications.


  • Bachelor's degree in Public Administration, Business Administration, Engineering Management, or related field


  • Two years of professional experience compiling, analyzing, and presenting recommendations on operational enhancements to improve the performance of teams, which includes leading and being involved with process improvement or project management initiatives using Lean Six Sigma methods
  • Two years of related professional administrative experience managing projects and conducting complex research and analysis


  • An equivalent combination of post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year-for-year basis.

Our Preferred Candidate has

  • Lean Six Sigma certified Green Belt or above
  • Proficiency in using Minitab, SPSS, and/or business intelligence/ data visualization software (i.e., PowerBI, Tableau, etc.) to prepare and manage data and perform graphical and statistical analysis
  • Additional post-secondary education coursework in project management, process improvement, operations research methods, statistical process control, statistical analysis, change management, human-centered design, program evaluation, and/or data science
Essential Job Tasks

The tasks listed are a representation and not an all-inclusive list of essential job tasks for this position.

  • Serves as a change agent with frontline staff and managers, coaching and guiding stakeholders and cross-functional team members in adapting to and understanding how to translate continuous improvement tools and methods into practice
  • Facilitates Rapid Improvement Events (RIEs) from project scoping, analysis, planning, design, implementation, and evaluation
  • Concisely and effectively present recommendations to department leadership and County executives to resolve organizational, management, and resource utilization problems and/or opportunities
  • Consults with and advises management at all levels on complex operational, organizational, and resource problems
  • Identifies and maintains a project hopper of improvement opportunities
  • Identifies and reports the impact of improvement results and trends for cost reduction and improvement within an existing service
  • Researches, manages, analyzes, and presents operational research (i.e., benchmarking assessments, data analysis, policy analysis, time studies, etc.) to assist County Departments in defining baseline performance and identifying root causes of problems

Working Conditions
Work primarily occurs in a business office setting. Significant travel to various Maricopa County campuses across Metro-Phoenix. Requires the ability to stand for extended periods while facilitating sessions. Ability to move objects lifting floor to waist (up to 25 pounds) and pushing/pulling (up to 50 pounds). Position requires concentration, accuracy, ethical behavior, and a professional demeanor.