iSixSigma

Continuous Improvement Manager

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Teradata
Published
March 30, 2021
Location
Remote, Remote
Job Type

Description

The Services Operational Excellence - Offer Engineering team translates the service offers into implementable, effective, and efficient plans for delivery. The Continuous Improvement Manager / Offer Engineer role is responsible for partnering with functional and cross-functional operations and business teams to identify opportunities for improvement, data gathering/analysis, and developing plans for streamlined, modernized processes and tools.

In this role, you will create, operationalize and enhance Teradata’s CS&S service offers to include delivery methodology, processes and workflows, roles and responsibilities, tools, training, and customer-facing materials needed to deliver a service in a way that exceeds customer value expectations.

Key Areas of Responsibility

Services Delivery Methodology – Follow the defined methodology for documenting the delivery requirements for each Service deliverable.

Create plans to build the required delivery assets in partnership with global project teams to enable CS&S for measurable efficiency and value gains.
Gather business functional requirements for the development of streamlined tools and processes

Apply Lean and/or Six Sigma principles (Value Stream Mapping, 5S, Standard Work Cellular Flow, Pull Replenishment, Demand and Production smoothing, Mistake-Proofing, Total Productive Maintenance) to process improvement.
Services Enablement for the Delivery Organizations – Partner with CS&S Learning Team on the Design and deployment of formal/informal training on Service Offers for the global and regional delivery resources, Service Experience Managers, and Services Account Manager/CFL team.
Services Measurement – Define requirements for measuring the success through key performance measurements and reporting of each Service Offer, Tool, and Process to enable a data-driven approach to continuous improvement.
Manage multiple projects to meet aggressive deadlines with multiple stakeholders using an in-depth understanding of key technologies such as as-a-Service, Cloud, and delivery methodologies like ITIL/DevOps/CICD.
Develops presentations for senior management to facilitate discussions on project or program progress, results, and assistance needed from them.
Manages the day-to-day progress of the project, ensuring continued alignment with the project's vision and direction towards achieving the project's ultimate objectives.

Manages, monitors, and evaluates all project activities.
Ensures valid project estimates are prepared.
Interact with key stakeholders to define the metrics, measurements, and tools to quantify business goals.

Champion on behalf of Teradata and our Customers and help uncover issues currently impacting our Customer Experience.

Qualifications

Experience taking a service/product from concept to deployment
Customer, Cloud, aaS, database, and/or Managed Services delivery experience
Experience working with a broad internal supply chain including engineering, marketing, training, etc.
Experience working with resources across a global delivery model
Experience creating customer-facing materials (marketing, training, PowerPoint decks, announcements, etc.)
Strong client interfacing, relationship building, and consulting skills
Demonstrated ability to dive deep into requirements, data, processes, and tools/systems in order to simplify and improve inefficient or unnecessarily complex processes
Proven ability to present complex information in a clear and concise manner to executives

Preferred Qualifications and Experience

Practical knowledge of analytics and data warehousing
Services Product Management experience
Process documentation and requirements gathering experience
Lean Certification
Agile/Scrum Certification
Proven ability to self-manage work and move forward in the face of ambiguity
Exceptional attention to detail, problem-solving, analytical and organizational skills
Strong written and verbal communication skills

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