Continuous Improvement Project Manager

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Clifford Chance LLP
    December 24, 2020
    New York, NY
    Job Type


    The Continuous Improvement Project Manager ("CI Project Manager") will be responsible for delivering Best Delivery projects for both internal and external clients as part of the Firm's Best Delivery strategy (client service improvement).

    In this role, direction and support will primarily come from the Director of Best Delivery, Americas and members of the regional Continuous Improvement and overall Best Delivery teamIn addition to the Firm's lawyers, advice or assistance may be requested by other members of the Firm (e.g., Business Professional colleagues from various departments and at different levels), including the global Best Delivery team.


    • Manage and execute improvement projects supporting the Americas region in an effort to achieve its goals around client service improvement
    • Under the direction of the Director of Best Delivery, Americas participate in and take responsibility for various projects and work streams that support the delivery of the Firm's Best Delivery strategy
    • Oversee and lead a selection of improvement projects, including all change management aspects from assessment and re-design to implementation and training
    • Explore and analyze any and all available data to identify potential projects as well as influence engagements
    • Ensure process improvements are transferred across relevant practice areas to maximize benefits
    • Work closely with support departments, including the areas of Knowledge Management, Legal Project Management, Legal Technology and Business Development to ensure the best possible client service solutions are deployed
    • Report regularly on project status in order to promptly identify potential areas of risk or conflict
    • Actively promote the sharing of knowledge across the internal Best Delivery community – regionally and globally


    • Minimum Bachelor's Degree
    • 5+ years' experience in process improvement and change management, preferably in a professional services firm
    • Lean/Six Sigma Green Belt or Black Belt certification is a plus
    • Skilled in a number of different techniques to analyze complex information and propose solutions and effectively communicate findings
    • Analytical thinking and problem-solving skills
    • Excellent communication/presentation and relationship-building skills
    • Resourceful and proactive with a consultative approach
    • Creative, strategic, critical and organizational thinker
    • Flexible in a dynamic working environment with constantly changing priorities
    • Adaptive to new ways of working and the ability to solve problems on a wide range of business challenges
    • Strong customer service focus through clear recognition and understanding of clients and their expectations
    • Able to tailor coaching style to meet the learning needs of individuals at different levels
    • Experience in:
      • Managing a number of medium to large improvement projects
      • Delivering revenue, cost and/or service results relating to set project objectives
      • Business transformation and change management
      • Working in an entrepreneurial environment and contributing to the roll-out and success of Continuous Improvement initiatives
      • Understanding business analysis and project management best practices
      • Leading and developing team members in order to ensure project success
      • Advanced proficiency in MS Office suite, including MS Visio
      • Working with software/application development, including designing, implementing and testing is a plus
      • Creating data models within Tableau and/or PowerBI is helpful but not required
    • Ability to travel up to 10% (Upon return to working on premise)
    • Must be independently legally authorized to work in the United States

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