Dir Continuous Improvement

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Nebraska Methodist Health System
May 19, 2021
Omaha, NE
Job Type


Full Job Description

  • Purpose of Job
    Collaborates with executive leadership teams to drive creation and execution of health system continuous improvement strategies for delivering long-term, breakthrough results. Leads and manages health system wide performance improvement initiatives using lean principles. Facilitates training and the use of various tools to engage all employees in daily improvement. Provides support for facilitating meetings, project management, process mapping, cost/value analysis, best practice research, goal development, and sustaining improvements long term. Success is measured by the leader's ability to actively engage teams to achieve tangible results and to educate and enroll others in waste elimination and continuous improvement.
  • Job Requirements
    • Master's degree in Business Administration, Healthcare/Nursing Administration, Industrial Engineering, Industrial/Organizational Psychology, Organizational Development, or related field required.
    • Minimum of 5 years progressively responsible experience with Lean methodologies and continuous improvement initiatives that achieve measurable and sustainable success required.
    • Demonstrated effectiveness at working directly with senior leadership as well as front line staff.
    • Minimum of 5 years project management experience required.
    • Lean/Six Sigma certification required.
    • Demonstrated ability to learn new skills.
    • Ability to read, write, speak, and understand English.
    • Excellent written and oral communication skills, capable of effective interaction with all organizational levels.
    • Strong project management skills.
    • Strong quantitative and analytical skills.
    • Ability to organize and manage multiple projects concurrently.
    • Advanced knowledge of continuous improvement methodologies such as lean manufacturing, Total Quality Management (TQM) and Toyota Production System (TPS).
    • Strong training, presentation, and facilitation skills.
    • Solid planning and organizational skills.
    • Excellent personnel and project supervisory and leadership skills.
  • Physical Requirements
    Weight Demands
    • Light Work - Exerting up to 20 pounds of force.
    Physical Activity
    • Not neccessary for the position (0%):
      • Climbing
      • Crawling
      • Kneeling
    • Occasionally Performed (1%-33%):
      • Balancing
      • Carrying
      • Crouching
      • Distinguish colors
      • Lifting
      • Pulling/Pushing
      • Standing
      • Stooping/bending
      • Twisting
      • Walking
    • Frequently Performed (34%-66%):
      • Fingering/Touching
      • Grasping
      • Keyboarding/typing
      • Reaching
      • Repetitive Motions
      • Sitting
      • Speaking/talking
    • Constantly Performed (67%-100%):
      • Hearing
      • Seeing/Visual
    Job Hazards
    • Not Related:
      • Chemical agents (Toxic, Corrosive, Flammable, Latex)
      • Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) (BBF)
      • Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)
      • Equipment/Machinery/Tools
      • Explosives (pressurized gas)
      • Electrical Shock/Static
      • Radiation Alpha, Beta and Gamma (particles such as X-ray, Cat Scan, Gamma Knife, etc)
      • Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)
      • Mechanical moving parts/vibrations
    • Note: Safety Officer can assist with identification of job hazards.
  • Essential Job Functions


      • Works with Chief Financial Officer to develop annual strategic plans for Lean and continuous improvement (CI) initiatives across the health system, including policy deployment.


      • Administers a comprehensive process to select, scope, prioritize, and monitor continuous improvement (CI) initiatives across the health system.


      • Leads large scale, health system wide projects to improve operational outcomes.


      • Collaborates with the data and analytics team to analyze data, build models, and summarize findings in an effort to guide both proper project selection/management and organizational data based decision making.


      • Prepares regular project status reports.


      • Coaches leaders and employees across the organization in the development of Lean/continuous improvement skills in an effort to promote effective root cause problem solving and daily continuous improvement.


      • Collaborates with departments across the health system in the development of initiatives to meet strategic and quality improvement goals.


      • Supervises the work of Operational Innovation employees to ensure adherence to quality standards, deadlines, and proper procedures.
        • Manages job performance deficiencies and misconduct, including administering discipline when appropriate.


      • Collaborates with the data and analytics team to monitor core measures and external agency reporting, recommending actions to produce measurable improvements and reporting to executive leadership as needed.


      • Develops education programs to promote organizational development in Lean/continuous improvement.


    • Oversee the relationship and technical aspects for patient experience with outside vendor.