Director, Continuous Improvement & Lean

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Xometry Inc
March 25, 2021
Rockville, MD
Job Type


This role is a key position within an expanded operations team for the delivery of process innovation and continuous improvement initiatives across multiple functions. It will play an important role in helping to foster a culture of sustainable change through the creation and embedding of LEAN methodology, and the supporting framework, to deliver business transformation.

Day to Day Responsibilities

    • To identify and deliver service improvement activity across the business through employing process improvement methodologies and the application of innovative thinking
    • To work with key business stakeholders, and multi-functional stakeholders to build a continuous improvement environment to support an ongoing programme of change
    • To lead and facilitate LEAN/process improvement-based workshops to drive ideas and solutions
    • To support the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within business processes and identification of better ways of working
    • To identify trends and process variations as part of establishing a continuous improvement monitoring system
    • To assist in the development and implementation of a ‘best-in-class’ continuous improvement strategy
    • To take ownership of change initiatives from evolution/efficiency identification through to project delivery via internal governance and controls
    • To elicit requirements and drive process change using staff interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, business analysis and workflow analysis
    • To work with other team members and business services departments to devise new support material based on the revised processes, to include training, reporting and systems enhancements
    • To actively monitor project risks to foresee/identify potential problems and proactively identify solutions to address in advance
    • To ensure the business impact and project objectives/dependencies are identified, reported on and managed at all times
    • To complete post implementation reviews to ensure successful delivery has been achieved and to ensure that improvements can be made for future projects

You might be a fit if your background and experiences consist of:

    • Minimum accredited Lean Six Sigma Green Belt, preferably Black Belt
    • Minimum 5-7 years proven continuous improvement analytical experience from a similar role, including project management and business analysis
    • Excellent understanding of continuous improvement concepts including Six Sigma, Lean, value stream mapping
    • Ability to set-up, facilitate and lead service improvement/’WorkOut’ sessions with a range of business stakeholders (incl. Experience of process/value stream mapping)
    • Proficient in the use of Microsoft Office, including Project, Visio, Word, Excel, Outlook, and PowerPoint A ‘completer-finisher’ taking accountability for ideas from inception to delivery, in an environment that requires robust metrics to confirm success
    • A good understanding of emerging technologies (AI, Analytics, Looker, Bots, etc.)
    • Experience of designing or implementing a framework of continuous improvement in a multi departmental organization
    • Experience of hands-on implementation of continuous improvement programs and Lean solutions
    • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of Partners, senior managers, and subject matter experts
    • Strong analytical, project and product management skills, including a thorough understanding of how to interpret business needs and translate them into operational requirements
    • Experience of the whole project life cycle, able to operate in the initial conceptual design stage, in the depths of system testing, and at each stage in between

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