Director Quality/Continuous Improvement

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Wildeck, Inc.
    January 8, 2021
    Waukesha, WI
    Job Type


    The primary objective of the Director, Quality / Continuous Improvement is to lead the implementation of Lean Six Sigma. This is to be done through the training and mentoring of Yellow Belts, Green Belts and Black Belts. This position will be responsible for high priority, large scale projects that span across multiple departments and are critical to the success of the business. The Director, Continuous Improvement also has responsibility for developing and guiding the Quality policy and culture.

    Job Duties/Responsibilities (The "What"):

    • Actively participates in creating and managing the Strategic Plan and Annual Operating Plan to achieve profitable growth
    • Successfully deploy Lean Six Sigma company-wide
    • Develop Lean Six Sigma Training materials
    • Teach Lean Six Sigma Green Belt and Yellow Belt training
    • Mentor Lean Six Sigma Green and Black Belt projects.
    • Emphasizes a Quality at the source mindset and leads the quality improvement function to all levels of the organization with the Mantra " I will not pass on defects"
    • Collaborate with enterprise-wide business partners to define improvement objectives, success measures, team roles and responsibilities
    • Utilize effective Continuous Improvement practices including, but not limited to: Lean, Six Sigma, KANBAN, and 5S+1 to execute projects in a timely manner, and to be the primary educator on these methods
    • Balance multiple Continuous Improvement projects spanning various disciplines, and managing interdependencies and transitions between project teams and functional teams
    • Build consultative working relationships with business partners
    • Challenge business assumptions and establish an effective fact-based decision-making process
    • Ensure team is appropriately resourced to meet business objectives
    • Effectively partner with vendors as necessary in order to fulfill the initiatives
    • Proactively assess and monitor Continuous Improvement projects
    • Uncover risks and provide resolutions or alternatives through the influence, persuasion and coaching of business partners, key stakeholders, and key influencers
    • Proactively identify interdependencies across the organization; establish effective mechanisms to manage these dependencies and close gaps
    • Manage, lead and develop teams, coach and mentor staff on leadership competencies, methods, and effective execution
    • Review project deliverables and resources to ensure Critical to Quality requests, project timelines, and that the scope of projects are in line with the Strategic Plan
    • Maintain processes, standards, and templates in a constantly evolving playbook
    • Assist in the hiring process as appropriate
    • Collaborate on the CI Council to ensure Best Practices are shared and implemented between sister companies and the parent company
    • Provide the vision and direction to ensure successful quality strategy implementation, sustainment, and reporting
    • Sponsor & support corrective actions to current product quality issues & concerns, support any containment actions required, and support implementation of engineering changes, where appropriate
    • Provide leadership and direction for the quality of the business's products and services
    • Ensure compliance to standards
    • Lead a customer-focused, results-oriented approach by understanding and defining customer needs, and using them to drive improvements throughout the organization
    • Lead high-performing, self-directed technical team members through the project planning process: identify work items, estimates, dependencies, and assignments.
    • Demonstrate efficient and effective project kickoffs and planning methods to create an accurate project and risk management plan.
    • Manage the ERP project, including the coordination and overall integration of technical activities in the re-implementation, which will include directing team members, subcontractors, and vendors to ensure clear understanding of scope, timelines, and budget constraints.
    • Other duties as assigned.

    Leadership (The "How"):

    • Lives and conducts business by a values-based "walking the talk". Leads and maintains a high level of consistency between what is said, and what is done. Is committed to the "What" that needs to be done, and also the "How" - the manner in which it is accomplished.
    • Grasps the power of Employee Ownership, and can relate positively with Employee-Owners. Is able to coach, encourage, support, teach, counsel, correct, and hold accountable.
    • Ability to lead and influence. Leads by example and models exemplary behavior, including emotional balance and maturity. Ego is appropriately in check.
    • Supports the Guiding Behaviors (Accountability, Customer Focus, Teamwork, Engagement, Ethics, Shareholder Value, and Continuous Improvement) and understands their role in both the external competitive and internal employee-ownership arenas.
    • Holds people in high regard. Gains buy-in from team members, is transparent, credible, and trustworthy. Has the courage to tell the truth and is able to resolve conflict. Encourages skill development and learning.
    • Believes that most people want to do a good job, want to be part of a successful company, and desire to contribute to that success in a meaningful way. These influence how the Leader interfaces with others and approaches business challenges.
    • Committed to Lean and process improvement. Has a bias for action, is committed to Lean practice and discipline, works effectively with teams, is comfortable with data and utilizing it to influence business decisions.


    • A four-year degree in Business or Engineering from an accredited university
    • 3+ years of supervisory experience in the area of Continuous Improvement
    • Certified Lean Six Sigma Black Belt
    • 3+ years of progressive experience in a process improvement environment, including Lean Six Sigma implementation experience
    • Ability to prioritize multiple tasks and manage time efficiently
    • Proficiency with Microsoft Office Suite
    • Knowledge of the principles and techniques of Lean Six Sigma including but not limited to: Value Stream Mapping Voice of the Customer, Kaizen, KANBAN, and 5S+1
    • Ability to learn new concepts and effectively pass knowledge on to others through classroom training and the design of practical experiences and exercises
    • Must possess strong attention to detail
    • Ability to work effectively as an individual contributor
    • Solid interpersonal relationship and communication skills, both verbal and written
    • Use hands to type and write; use hands to finger, handle or feel; and is frequently required to reach with hands and arms
    • Sit, stand and walk for extended periods of time
    • Talk and hear well enough to effectively communicate with others
    • Occasionally required to sit, climb or balance; stoop, kneel, crouch or crawl
    • Occasionally lift and/or move more than 50 pounds
    • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
    • Periodic overnight travel will be required

    Desirable Skill Requirements:

    • Ability to manage complex projects that span across multiple departments, potentially spanning beyond one-year completion deadlines
    • Certified Lean Six Sigma Master Black Belt is preferred
    • MBA preferred
    Only registered members can apply for jobs.

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