Lean Six Sigma Process Improvement Engineer

The Lean Six Sigma Process Improvement Engineer considers, plans, and implements strategic process improvements, including developing technology- based solutions and operations initiatives consistent with business objectives. Candidate must exhibit leadership in process re-engineering and implementation of process, technology and organizational change to achieve results.

Responsibilities:

• Guiding teams through problem definition, issue identification, and work plan development using problem solving principles and past experience
• Develop program logic for new applications & modify logic in existing applications
• Maintain, test, and integrate application components, while ensuring security and integrity of systems and data
• Facilitate collaborative efforts to define targeted organization processes, capabilities, application of key technologies, and performance measurements
• Developing Project Charters, Project Schedules, Process Maps, and Standard Operating Procedures;
• Design, test and deploy business solutions
• Monitor achievement of strategic, financial and operational benefits, ensuring planned business outcomes are achieved and helping to adjust programs if necessary
• Outstanding knowledge of available Call Center technology and modernization techniques
• Working understanding of throughput and evaluating constraints
• Additional duties as assigned

Qualifications:

• Undergraduate degree in Engineering, Computer Science, or related field; or High School Diploma and equivalent years of experience required
• Lean Six Sigma Green/Black Belt preferred; or equivalent project experience
• 5+ years of SQL/T-SQL experience including creating data structures & writing stored procedures
• 5+ years of experience analyzing data, identifying trends, and advising business operations of the finds
• Proficiency with MS Office Suite, including Access and Excel
• 4 + years of .Net and/or Visual Basic / VBA programming experience
• Experience gathering user requirements and implementing custom solutions/reports to meet those requirements
• Knowledge of best practices for software development life cycle; including coding standards, code reviews, source control management, build processes, testing, and operations
• Strong analytical and problem-solving skills
• Ability to multitask, set priorities and meet deadlines in a changing environment