iSixSigma

Manager, Process Improvement

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PennyMac
    Published
    December 30, 2020
    Location
    Plano, TX
    Job Type

    Description

    The Process Improvement Manager is responsible for supporting the identification and implementation of process optimization opportunities which support the strategic goals of the line of business.

    Job Description:

    • Partner with line of business leaders to identify automation and process improvement opportunities, designed to improve our customer experience and lower our cost to serve.
    • Provide direction and guidance to a team ensuring goals and measurements are in place that support the strategic priorities of the division.
    • Analyze current process standards and metrics in order to provide solutions for improvements
    • Facilitate problem solving by leveraging/modeling continuous improvement methodologies to eliminate root causes and permanently reduce variances
    • Collaborate with line of business management to continually monitor and evaluate programs, processes, workflow, and business results

    Ideal Candidate will have the following::

    • Proven track record of delivering results in a fast-paced, high volume production operations environment in a leadership capacity - managing a broad and diverse scope of business processes
    • Ability to work with data, spot trends and draw conclusions
    • Management skills, including the ability to execute and prioritize a number of tasks/work streams simultaneously is required
    • Must be highly proficient in Excel (i.e. – pivot tables, vlookup) and PowerPoint with ability to create executive-level presentations
    • Strong business acumen and ability to interface with executive management
    • Ability to develop, present and implement ideas and programs
    • Certification as a Green Belt or Black Belt Lean or Six Sigma or equivalent experience preferred
    Only registered members can apply for jobs.

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