Manager, Supply Chain Operations

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    January 14, 2021
    Philadelphia, PA
    Job Type


    Leverage operational KPIs & metrics to partner with operational teams to drive improvements resulting in increased customer experience and reduction in costs with focus on improvement in inventory accuracy.
    Support sales & operations planning (S&OP) process by ensuring inventory data accuracy.
    Define the polices and processes for inventory handling and master data integrity, implementing those processes across the Supply Chain and identifying continuous improvement opportunities.
    Assist in ensuring new devices, products, programs, projects are successfully deployed and implemented into the operations as needed by focusing on NPI efforts that include inventory system and Bill of Materials set up.
    Support device lifecycle efforts that include inventory system updates and operational management activities.
    Act as liaison to systems and technology teams by understanding and translating impacts of technology deployments to the day to day operations of the business. Assist in developing requirements for system enhancements to existing operational applications and/or system integrations as new tools are introduced. Project management experience preferred.
    Key contact for field and corporate escalations, working quickly to resolve all issues related to inventory management.
    Demonstrate an understanding and working knowledge of master data management, operations management, inventory management and vendor management.
    Ability to work cross functional as an influencer and thought leader in order to come up with standard policies and drive adoption. Contribute to the hiring, training and onboarding of new operations team members.
    Consistent exercise of independent judgment and discretion in matters of significance.
    Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
    Other duties and responsibilities as assigned.

    Employees at all levels are expected to:
    Understand our Operating Principles; make them the guidelines for how you do your job.
    Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
    Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
    Win as a team make big things happen by working together and being open to new ideas.
    Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
    Drive results and growth.
    Respect and promote inclusion & diversity.
    Do what's right for each other, our customers, investors and our communities.

    This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

    Six Sigma - Champion Leadership - 6Sigma - 6Sigma
    Bachelor's Degree, Bachelor's Degree, Bachelor's Degree
    Relevant Work Experience
    5-7 Years

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