National Senior Director of Quality Assurance

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Southwest Key Programs
March 16, 2022
Austin, Texas
Job Type


The Senior Director, Quality Assurance role within the Performance Quality Improvement department is responsible for covering all aspects of internal audit activity and aims to provide leadership reasonable assurance that work performed by the department conforms with audit methodology and meets quality standards (e.g., industry standards and regulatory requirements). The Senior Director, Quality Assurance role is expected to independently own audit quality assurance activities and execute timely deliverables, regionally and nationally, while also contributing to the advancement of departmental objectives.

Act as a leader, developing and promoting a workplace culture that values diversity of thought, promotes integrity and creates an atmosphere that supports coaching and fosters accountability.

Engage as a team player across peer group and in influencing audit management.

Maintain knowledge of audit quality assurance and improvement program and audit portfolio including industry trends, business risks, control frameworks, management strategy, regulatory practices; and understands the business’ products, systems, and processes.

Continuously improve the audit function, identifying opportunities for improvement with thoughtful solutions, partnering with business partners.

Execute the quality assurance plan, performing reviews of planning processes, risk assessments, audit execution, regulatory and audit issue validations, and other/thematic topical reviews.

Develop and execute QA testing programs designed to effectively assess the department’s conformance with audit methodology, industry standards and regulatory requirements, including challenging audit scope, execution, and conclusions.

Challenge audit teams on work performed, including appropriateness of scope, risks and controls identified, risk ratings, controls testing (design and operating effectiveness, inclusive of depth of testing), sampling, sustainability, and conclusions.

Influence management to understand purpose of QA observations and obtain agreement with limited management involvement.

Develop QA reports with the ability to contextualize findings to support rating, aligning to issues identified and communicating improvement opportunities to the audit teams and audit management.

Perform ongoing monitoring of open QA issues, escalate potential delays, and appropriately validate the closure of action plans in line with procedures.

Partner with audit teams as a trusted advisor to support high quality work products and promote accountability to sustain growth while expanding services on a global scale.

Proactively escalate potential issues impacting delivery and manage deliverables, anticipating risks or challenges and evaluating alternatives/solutions.

Proactively communicate issues, articulating the relevance of root causes across audit quality assurance reviews, and anticipate emerging issues that impact the department’s risk profile, audit methodology and audit practices.

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