Performance Improvement Consultant

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December 18, 2018
Lebanon, New Hampshire
Job Type


The Performance Improvement Consultant participates in and leads projects to design, develop, modify, and implement processes to improve quality, safety, patient flow and value. The Consultant applies change management techniques, systems thinking methods, and targeted, data-driven problem solving skills to promote deeper understanding of system failures and opportunities for improvement.


  • Masters and applies standard project management tools to all assigned projects.
  • Facilitates and supports performance improvement and patient safety across the D-H system through participation in, leadership of, and coaching of individuals working on continuous improvement projects.
  • Designs and implements data collection plans and analyzes data to identify opportunities for improvement on projects.
  • Assists in the development of metrics and reporting tools for Performance Improvement Department activity assessment.
  • Maintains tools used in project and administrative work (e.g., MS Project, SharePoint, etc.).
  • Coaches others as they learn to participate in and lead successful continuous improvement projects.
  • Participates in the development and delivery of continuous improvement and project leadership education, including Value Institute Learning Center Greenbelt and Yellowbelt courses.
  • Performs other duties as required or assigned.

Minimum Qualifications:

  • Bachelor’s degree in Engineering, Informatics, or related field with 5 years of experience applying continuous improvement methodologies to lead change or the equivalent in education, certification, or alternate clinical or operations experience required.
  • Demonstrated understanding of change management concepts required.
  • Experience developing and delivering continuous improvement curricula preferred.
  • Ability to coach adult learners is preferred.
  • Prior experience working in health systems is preferred.
  • Competency in applying continuous improvement methodologies including Lean and Six Sigma.
  • Functional knowledge of regulatory standards.
  • Demonstrated project management experience is required.
  • Interpersonal skills and the ability to facilitate and lead projects are essential.

Required Licensure/Certification Skills:

  • Obtain DH Blackbelt within 1 year of hire and continue to maintain that certification.

The Dartmouth-Hitchcock health system stretches over New Hampshire and Vermont and offers the quintessential New England experience. With no income or sales tax, this beautiful area combines history, industry and business and has been ranked consistently as one of the best places in the US to live and work. With destinations like Boston, New York, the seacoast and ski country within driving distance, the opportunities - both career and personal - truly make New Hampshire the ideal place to work and play.

Interested applicants are encouraged to apply online, Ref #1800033W:

Dartmouth-Hitchcock is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, veteran status, or any other characteristic protected by law.

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