Process Improvement Analyst

Job duties of this position include but are not limited to:

• Development of clear and detailed process maps and business requirements identifying issues and risks.
• Analyze current business processes and make recommendations for improvement (e.g., IDEALS, Lean Six Sigma).
• Partner with the Talent, Knowledge Management, Risk, Operations and Member Experience to enhance the existing Work Force Development program.
• Work closely with other employees engaged in Performance Excellence to implement process improvements and information transparency throughout the organization.
• Researches and identifies relative benchmarks to be used in the establishment of daily management measures to ensure compliance with standard work.

Requirements include:

• 3-5 years of experience improving business processes.
• Experience in Credit Union Service Delivery or Operations areas is preferred.
• Lean Six-Sigma Certification within one year of starting the position, if not already attained and then maintenance of certification going forward.
• (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific
  skills acquired through an apprenticeship program.