Process Improvement Analyst I

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Navy Federal Credit Union
    December 24, 2020
    Pensacola, FL
    Job Type


    Analyze, determine, coordinate, and implement continuous process improvements (CPI) to achieve end-to-end business optimization of moderately complex business processes and systems. Research internal processes and capabilities to improve Return on Investment (ROI), enhance the effectiveness of the business and/or services and react effectively to business needs with moderate latitude for discretion. Provide guidance and advice to management on the most efficient use of resources to obtain positive and measurable results. Perform moderately complex process improvement functions under supervision.


    • Utilize business process reengineering (BPR) techniques, model business processes, and conduct data analysis to examine end-to-end business processes to improve efficiency and operations
    • Provide follow-up to monitor the progress of planned improvement implementation to assure timely action, support and achieve expected benefits
    • Collaborate with functional areas to develop and maintain performance metrics, measurements, methods and targets
    • Obtain and analyze quantitative and qualitative data of business processes to determine solutions and promote data driven decisions
    • Research and evaluate opportunities related to process flow variance deficiencies
    • Develop and implement processes and procedures to ensure correct recording of actual labor
    • Analyze processes and workflows to understand value chain, input/output, to improve and/or automate business performance
    • Leverage best practices gained through process improvement activities to other activities which would benefit from implementation
    • Analyze, define, and document technical design for data, workflow, logical processes, hardware and operating systems environment, interface with other systems, internal and external controls and output
    • Provide guidance and advice to management on the most effective and efficient use of resources to obtain measurable process improvements
    • Ensure the implementation of new and enhanced processes
    • Ensure business unit awareness of Navy Federal products, services, marketing, promotions, policies and procedures
    • Identify and assess business strategies and opportunities; develop appropriate analytical approaches
    • Full life-cycle project management

    o Establish and lead project teams
    o Develop project plan/scope/schedule/cost/communications
    o Procure and/or manage resources/timelines/deadlines/quality
    o Risk, Issue and Change management
    o Ensure successful project implementation

    • Ensure and/or collaborate with internal business partners to facilitate the design and acquisition of analytical tools required for the architectural design of technical internal solutions to monitor/assess the effectiveness of controls
    • Monitor key performance indicators, determine gaps in performance metrics, and recommend/execute change management techniques for efficiency/quality improvements
    • Perform other duties as assigned

    Bachelor’s Degree in Business Administration, Finance, or the equivalent combination of training, education, and experience

    • Lean Six Sigma certification (L-6S) or the equivalent combination of training, education, and experience
    • Certified Business Process Professional (CBPP) or the equivalent combination of training, education, and experience
    • Working knowledge of process mapping/modeling and business process reengineering
    • Experience in leading teams in business process improvement initiatives
    • Effective skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
    • Experience in leading teams in business process improvement initiatives
    • Effective skill communicating with all levels within an organization
    • Effective skill exercising initiative and using good judgment to make sound decisions
    • Effective research, analytical, and problem solving skills
    • Experience in the application of statistical methods, mathematical techniques, forecasting, cost-benefit analysis and related analytical tools
    • Effective skill in the analysis of technical issues in order to recommend, develop and/or implement strategies and achieve objectives
    • Working knowledge of market trends, business strategies and technology and their interrelationships
    • Effective analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships
    • Experience in working effectively with diverse internal and external contacts
    • Effective analytical/quantitative, reconciliation and deductive reasoning skills
    • Advanced verbal and written communication skills
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