Process Improvement Manager

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Kronos Incorporated
May 11, 2021
Weston, FL
Job Type


UKG is looking for a Marketing Process Improvement Manager. The Process Improvement Manager will be responsible for helping Marketing and its business partners understand and document current processes and for facilitating the creation of new/improved processes for the newly combined company. The role will be a part of the Marketing Operations team, supporting all of Marketing and Marketing Business Partners, including Sales and others.

Essential Duties and Responsibilities:

  • Collaborate with the Marketing Department and Marketing Partners to identify, verify, analyze, document, and implement process improvement
  • Challenge current working practices by providing a non-biased point of view
  • Identify process improvement opportunities and facilitate goal setting using customer feedback, analysis, and other systems
  • Create/update core business process documentation
  • Facilitate design and implementation of new/improved processes across Marketing
  • Facilitate problem solving by leveraging/modeling continuous improvement methodologies
  • Train and guide resources through existing and new processes
  • Lead multiple complex, high-visibility process innovation projects that potentially span multiple departments
  • Work closely with business users to identify new business needs and/or process issues and recommend process improvements based on those needs
  • Provide hands-on team facilitation, training, and process improvement subject matter expertise to business partners


Required Qualifications/Skills:

  • 3-5 years' experience using and applying process improvement best practices/techniques and project management skills in a structured project environment
  • Must possess ability to multitask, prioritize and work with multiple users and applications while maintaining a professional attitude
  • Proven ability to effectively facilitate a training session, one on one, or with a group
  • Must be willing and able to change direction as requirements and priorities change
  • Must have strong problem solving skills
  • Must have strong written and verbal communication skills across teams and levels of organization
  • Must have strong listening and questioning skills

Preferred Qualifications/Skills:

  • Previous Marketing experience
  • Certified Lean/Six Sigma Green/Black Belt or equivalent experience