Process Improvement Manager

UKG is looking for a Marketing Process Improvement Manager. The Process Improvement Manager will be responsible for helping Marketing and its business partners understand and document current processes and for facilitating the creation of new/improved processes for the newly combined company. The role will be a part of the Marketing Operations team, supporting all of Marketing and Marketing Business Partners, including Sales and others.

Essential Duties and Responsibilities:

• Collaborate with the Marketing Department and Marketing Partners to identify, verify, analyze, document, and implement process improvement
• Challenge current working practices by providing a non-biased point of view
• Identify process improvement opportunities and facilitate goal setting using customer feedback, analysis, and other systems
• Create/update core business process documentation
• Facilitate design and implementation of new/improved processes across Marketing
• Facilitate problem solving by leveraging/modeling continuous improvement methodologies
• Train and guide resources through existing and new processes
• Lead multiple complex, high-visibility process innovation projects that potentially span multiple departments
• Work closely with business users to identify new business needs and/or process issues and recommend process improvements based on those needs
• Provide hands-on team facilitation, training, and process improvement subject matter expertise to business partners

Qualifications

Required Qualifications/Skills:

• 3-5 years' experience using and applying process improvement best practices/techniques and project management skills in a structured project environment
• Must possess ability to multitask, prioritize and work with multiple users and applications while maintaining a professional attitude
• Proven ability to effectively facilitate a training session, one on one, or with a group
• Must be willing and able to change direction as requirements and priorities change
• Must have strong problem solving skills
• Must have strong written and verbal communication skills across teams and levels of organization
• Must have strong listening and questioning skills

Preferred Qualifications/Skills:

• Previous Marketing experience
• Certified Lean/Six Sigma Green/Black Belt or equivalent experience