iSixSigma

QA Specialist & Process Improvement

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Grainger
Published
November 3, 2019
Location
Jacksonville, FL
Category
Job Type

Description

Monitors inbound and outbound telephone calls within the call center to ensure service meets all quality assurance standards and KPIs. Create process maps, perform data gathering, and record historical trending to develop a current state and identify root causes of defects or waste in a process. We are currently recruiting for a Quality Assurance Specialist to monitor and evaluate the quality of...

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