Quality Assurance Specialist

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Internal Revenue Service
March 2, 2020
Atlanta, Georgia
Job Type




The U.S. Department of the Treasury has a distinguished history dating back to the founding of our nation. As the steward of U.S. economic and financial systems, Treasury is a major and influential leader in today's global economy. We have over 100,000 employees across the country and around the world. Come Join the Department of the Treasury and Invest in Tomorrow.

See “Other Information” for Locations.

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WHAT IS THE WAGE AND INVESTMENT DIVISION? The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. Key W&I objectives are to provide high-quality taxpayer assistance, and to enable taxpayers to transact and communicate electronically to file their returns, make payments and receive assistance. W&I partners with private organizations to provide assistance to such disadvantaged groups as elderly and low-income taxpayers.

WHAT DOES WHAT DOES A QUALITY ASSURANCE SPECIALIST (BLACK BELT) DO? The Quality Assurance Specialist (Black Belt) applies Lean Six Sigma (LSS) methodologies to streamline and improve business processes across the IRS. The incumbent is responsible for the correct application of LSS methodology to lead project teams in achieving the expected results within the project timeframe. The Specialist works closely with the business subject matter experts, embedded quality staffs, managers, and executives at all levels to identify and successfully implement process improvements within the organization. Specialists have the opportunity to work on challenging and diverse projects that impact business performance and quality of service to American Taxpayers.

As a Quality Assurance Specialist (Black Belt) you will:

  • Serve as an agency expert that assesses quality performance, improve and develop innovative approaches and methods designed to enhance productivity and performance.
  • Maintain stakeholder and Project Champion engagement and communication.
  • Work within established policy for the application of Lean Six Sigma (LSS) Methodologies and Lean Philosophy throughout the IRS organization. Apply this disciplined approach to gathering and analyzing data to identify process improvement opportunities across IRS
  • Support business case development (including cost/benefit analysis) for recommendations to improve quality performance, taxpayer service, productivity, reduce costs, cycle time, and/or business results.
  • Serve as a project lead for multiple projects being completed simultaneously. Work closely with project champions and subject matter experts, maintaining a high level of involvement in the work and support for the project recommendations by team members, Champions, and Leadership.
  • As the project lead, oversee the day-to day operation of the team. Oversee the project tollgate and tracking accountability process and prepare project tollgate and tracking updates
  • Plan, organize, and execute performance management and process improvements utilizing the Lean Six Sigma methodology.
  • Ensure changes are implemented and set up monitoring systems to improve overall performance and service to the taxpayers.
  • Design measurement tools, accountability systems, and apply a disciplined approach to process improvements, reviews and evaluates requests for modifications. Responsible for all technical aspects of project approach including development to execution and carries out major improvement projects within organizational boundaries and results in collaborative problem solving.


Conditions of Employment

  • Refer to "Other Information"
  • Click "Print Preview" to review the entire announcement before applying.
  • Must be a U.S. Citizen OR National


You must meet the following requirements by the closing date of this announcement:GS-14 LEVEL: You must have 1 year of  experience at a level of difficulty and responsibility equivalent to the GS-13 grade level in the Federal service. Specialized experience for this position includes:  expert knowledge in monitoring, controlling, or maintaining the quality of products or services in quality assurance, procurement, inspection, production, or related areas. Specialized experience is such that demonstrates expert mastery of the Lean Six Sigma body of knowledge requiring a Black Belt certification from an organization, consulting agency, or accredited University. Expert knowledge of quality concepts, strategic quality emphasis, principles, methodologies and practices to provide expert Lean Six Sigma advice and policy implementation. Expert and mastery of independently designing, organizing, and carrying out major improvement projects that cross organizational boundaries, as well as provide deep subject matter expertise for Lean Six Sigma tools, techniques, and best practices for application to specific project issues. Lean Six Sigma technical expert (black belt) to consultant and advise management on business process improvements. Certification as a Black Belt to demonstrate expert knowledge in the facets of project management techniques required within the Lean Six Sigma framework, as well as the Lean Six Sigma project lifecycle.

- The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis.
- To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.


Additional information

Positions are located in W&I Operation Support, Strategies and Solutions, LSSO Teams 1 and 2, located in Atlanta, GA

1 Position located in LSSO Team 1

3 positions located in LSSO Team 2

The anticipated start date is April 2020

- We may select from this announcement or any other source to fill one or more vacancies.  Additional jobs may be filled.
- Relocation expenses -NO  
- This is a non-bargaining unit position.
- We offer opportunities for flexible work schedules.
- A 1-year probationary period is required.
- Must successfully complete a background investigation including an FBI criminal history record check (fingerprint check).
- Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency
- If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
- Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
- Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9.  Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
- Obtain and use a Government-issued charge card for business-related travel.
- Undergo an income tax verification and review of prior performance/conduct.
- Tour of Duty: Team 1 Monday-Friday 7:30am-4:00pm, Team 2 Monday-Friday 8:00am-4:30pm
- The employment of any candidate, including a current employee or a new hire, selected for this position may be conditional upon classification and/or audit of federal tax returns.  This audit may include up to 2 years of returns.

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