Quality Manager

Responsibilities

Manage QA/QC personnel on a daily basis including work assignments, ensuring compliance with company policies and procedures; provides coaching, guidance and development of direct reports

Monitors the plant Statistical Process Control activities

Establishes and implements quality procedures and specifications, testing procedures, and standards for raw materials and for in-process and finished products

Audits quality systems and processes, driving process improvements and initiating corrective actions as required

Develops relationships across the organization using a hands-on approach

Develops and lead cross-functional teams to address and resolve quality issues and to improve levels of quality and productivity

Develops training for employees on quality related practices and system requirements

Ensures that quality testing is performed in accordance with documented procedures as required and specified by the production paperwork

Manages customer complaint system, inclusive of complaint input, sample management, coordination and tracking of outstanding complaints and complaint close out

Manages supplier complaint system through vendor contact, supplying samples, and documenting corrective actions

Manages calibrations system for laboratory, maintenance, and production measuring devices

Responsible for administration of ISO Quality Management System

Maintains the plans Document Control System

Partners with manager of continuous improvement and production manager to drive lean manufacturing techniques and quality performance

Participates in all safety training and always exhibits safe behavior

Supervisory Responsibilities

Leads the quality function team members including quality engineer and QA/QC personnel.

Qualifications

Bachelor’s degree or equivalent technical experience

8 years of experience leading a quality department in a manufacturing setting

Working knowledge and/or certification in Lean and Six Sigma quality tools and statistical methodologies

Working knowledge of Microsoft Office, inclusive of Word, Excel and Power Point.

Knowledge of SAP is strongly preferred but not required

ASQ certification, such as Manager of Quality, Quality Auditor or Quality Engineer

Bilingual in English and Spanish is preferred