Through coaching and expertise, this position will assist frontline caregivers, managers, and other Continuous Improvement team members in executing improvement initiatives, creating a CI culture and adopting elements of the Intermountain Operating Model. This position reports to the AVP of Continuous Improvement (or designee) to perform a variety of duties in driving improvement efforts with varying degrees of complexity with system teams and/or within a geographic area.
- Responsible for quality and continuous improvement within the job scope.
- Responsible for all actions/responsibilities as described in company controlled documentation for this position.
- Contributes to and supports the corporation's quality initiatives by planning, communicating and encouraging team and individual contributions toward the corporation's quality improvement efforts.
- Consistently exhibits behavior and communication skills that demonstrate HealthCare Partners (HCPNV) commitment to superior customer service, including quality, care and concern with each and every internal and external customer.
- Provides coaching on the development, deployment, and integration of the IOM.
- Plans and leads change by creating action plans for effectively implementing a business initiative.
- Effectively communicates, presents, and responds to clinical and operational leadership.
- Develops and manages a relationship of trust in parallel with improvement events.
- Supports the development of leader standard work for a variety of leaders that ensures connection back to strategy deployment and prioritized improvement goals.
- Manages prioritization and expectations of CI work with assigned areas/teams.
- Effectively plans and facilitates improvement events and initiatives, including overall facilitator guide and breakout team guides, with the potential to cross divisions and clinical programs. Develops contingency plans so activities or timelines can be readily adjusted when internal or external factors change.
- Utilizes and teaches others on the use of numerous tools and approaches for problem solving and data collection. Collects, analyzes, and displays data, and to effectively influence improvement actions of teams based on the data. Can drive results with a team in a short amount of time.
- Serves as a role model and coach for leaders and caregivers in the application of the IOM.
- Actively participates with their local CI team to design and implement daily management for project teams, ensuring that all members are successful.
- Actively participates in meetings and provides coaching and expertise on how to improve a variety of operational issues including the leader standard work, prioritization and cycle of improvement, and critical decisions.
- Teaches and shows application of the principles, systems, tools, and associated behaviors of each element within the IOM.
- Supports the strategy deployment cycle including the development and deployment of goals, the check/adjust process, and coaching leaders on A3 thinking
- Proactively establishes measurement systems to track implementation steps and results.
- Facilitates education opportunities including Leading One Intermountain, CI Certification, 5s, Kata, and other event-based trainings. Champions and promotes the CI culture throughout the organization.
- Assists with recruiting, including initial screening calls, and makes recommendation to leadership team on fit with role and department.
- Bachelor's Degree obtained through an accredited institution. Five (5) years’ demonstrated experience in a process improvement role or Master's Degree with four (4) years’ experience in process improvement.
- Preferred: Master’s Degree obtained through an accredited institution. Five (5) years’ experience in performance/process analysis and improvement in a health care setting.
- Lean, Six Sigma or Project Management certification.
- Worked for an organization who has a formal improvement method such as CI, Lean, or Six Sigma.
Interact with others requiring employee to communicate information.
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Operate computers, telephones, office equipment, and manipulate paper requiring the ability to move fingers and hands.
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See and read computer monitors and documents.
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Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.