Metra is one of the largest and most complex commuter rail systems in North America, serving Cook, DuPage, Will, Lake, Kane, and McHenry Counties. The agency is linking communities in Northeastern Illinois by providing safe, reliable, and efficient commuter service.
Institutionalizing a mind-set of continuous improvement and lean strategy is critical to sustaining the on-going success of Metra. To this end, Metra is creating a new department to launch an organization-wide business efficiency effort, and is seeking a Sr. Director, Business Efficiency and Process Improvement to help ensure the effort becomes an integral part of Metra.
Reporting to a member of the Senior Leadership Team, the Sr. Director, Business Efficiency and Process Improvement will build and manage a team of lean practitioners to drive strategic process improvements across the organization. This position will be responsible for achieving positive significant and sustained impact on Metra's finances, operations, customer satisfaction, employees, and processes. The objectives for this position are to improve Metra's ability to grow revenue, improve cash flow, reduce costs, enhance customer experiences, and improve Metra's business processes. The Sr. Director will build and manage a team of lean practitioners at levels necessary for the projects and will mentor and coach the team and others driving process improvement projects. The Sr. Director will provide counsel, advice, and assist in project identification and evaluation to the leadership team concerning viable business process improvements and lean Six Sigma initiatives. The position will be responsible for consulting with Metra leadership to identify and prioritize strategic projects. The Sr. Director will direct Metra's business process improvement efforts and track the progress of projects to support Metra's short and long-range business objectives.