The Vice President of Primary Care Operations has overall responsibility for the business functions essential to the primary care operations of Community Health Partners (CHP). In this role you will be responsible for developing and implementing strategies to leverage our site-based and virtual services to become sources of growth, exceptional customer service, high quality of care, provider experience, and fiscal soundness based on programs delivered. Further, the role will ensure our sites continue to be recognized pillars of healthcare and outreach in the communities and neighborhoods we serve.
We know that our ability to provide the highest level of care begins with our incredible staff. Because of this, we provide unique benefits like free concierge services to run your errands while you work and well-being support through on-demand resources, as well as excellent retirement options and core benefits. Financial benefits are important too, and outside base compensation we provide relocation bonuses if you are moving to our wonderful community.
Your Career at Community | Opportunity. Challenge. Growth. Responsibilities:
In this role, you will: Directs, leads and provides significant support to the Office/Practice Managers in support of organizational commitment to quality patient care and service, efficient and effective operations and achievement of company productivity financial targets. Directs engagement with site-based and remote employees to standardize workflows and best practices across the agency. Works collaboratively with site management, VP of Specialty Care Operations CHP and the Chief Financial Officer CHP to improve revenue cycle performance to meet short term strategic goals and to provide analytical analysis and create written guidelines, policies and procedures. Defines, implements and continuously improves organization-wide policies and procedures to achieve organizational goals and industry best practices. In partnership with the VP of Specialty Care Operations CHP, participates in strategic discussions and leads teams in executing technological advancements including telehealth, patient portals, self-payment, virtual check-in and communication, and IT platform upgrades and new operations initiatives. Qualifications:
Experience and Education Minimum Requirements: Bachelor's Degree in Business, Healthcare Administration, or other related discipline from an accredited college or university required 7 years of experience in the healthcare services setting, including experience in operations, call centers, reimbursement, and management required 5 years of supervisory/management experience required Experience with Electronic Health Records (EHR) including clinical, practice management and revenue cycle required Experience with Current Procedural Terminology (CPT) and International Statistical Classification of Diseases and Related Health Problems (ICD) coding required
Preferences Master's Degree in Health Services, Business or Public Administration preferred Experience with care delivery via telehealth and virtual patient communication preferred Affiliation with American College of Healthcare Executives (ACHE) and/or Medical Group Management Association (MGMA) preferred LSS - Lean Six Sigma preferred PMP - Project Management Professional Certification preferred