- Design of Experiments/Conjoint Analysis in Marketing
- Trusting the Data: Gage R&R in Transactional Projects
- Six Sigma Projects in the Human Resources Department
- The Customer, Trust, Quality and the Bottom Line
- Process Capability Calculations with Non-Normal Data
- Bridging Functional Silos to Achieve 'Customer Impact'
- The Impact of Control Strategies on Z Shift Values
- Calculating Process Efficiency in Transactional Projects