iSixSigma

Anand

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Viewing 57 posts - 1 through 57 (of 57 total)
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  • #187914

    Anand
    Participant

    Hi Tommy,
    It’s not clear which ISO std you’re referring to, but I’ll assume ISO 9001:2008.
    1. Obtain a copy of ISO 9001:2008, understand it’s requirements
    2. Conduct online search and read case studies on how it’s applied to call centers
    3. Hire a consultant to guide you (optional)
    4. There are enough do-it-yourself kind of resources on net, if you opt do it yourself.
    5. Hire a accredited certifying body and get your org. certified

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    #187913

    Anand
    Participant

    Good question! Six Sigma is basically introduced to lead organization towards a positive change. Hence I suggest to consider following characteristics while choosing BB:
    * Influence & lead large team [& tough nuts :-) ]
    * Confidently work with Sr. Management
    * Quickly learn, especially stats which is a key distinguishing factor for a BB
    * Manage “change” and independently deal with/resolve issue arising out of it

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    #181668

    Anand
    Participant

    This is fantastic ! Simply great response! Hats off, Luke!
    This was an unanswered question so far. But now I think you have answered it.
     

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    #180436

    Anand
    Participant

    Hi Diana
    I can support you on your project.
    Anand
    Lean Six Sigma MBB

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    #179943

    Anand
    Participant

    Amrita, for certifications you can visit this website
    http://www.innovativemindz.com

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    #169071

    Anand
    Participant

    Show them the benefits of implementing a quality system and you should spend some effort quantifying them in Dollar value. You can include following things : Cost of failure, Cost of inspection, Cost of rework and Cost-benfit of implementing a quality system. Show them some industry wide best practices and the benefits your competitors got due to such initiatives. And even if they dont buy it after this as well, my friends its time to look for a CHANGE.

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    #168362

    Anand
    Participant

    Hi Jeff
    In my opinion you should be following 2 pronged approach. As the attrition rate is very high, it should be plugged immediately. You should conduct a Kaizen event where you invite all the concerned people and brainstorm on the Quick fixes which can help to plug the flow for a short term. This time will give you the much needed time to follow other approach of detailed data analysis and identifying improvement actions which may have a big impact.
    Apart from exit interview, you should do a survey of the existing employees to find out the their satisfaction levels and the things that they are concerned about.
    Anand

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    #168359

    Anand
    Participant

    Hi Alen
    In my opinion you can look forward to 3 metrics:
    1) Number of defect in the welding process, each part will have 4 opportunities as there are 4 joints.
    2) Number of defective units, where either one or more defects are faulty.
    3) Strength of the welding joint, where you can measure the strength of each weld by destructive testing. In this case you will have to set up a sampling frequency and based on the samples you can derive your process performance. Technically this should be the most suitable metric as it will provide you an opportunity to improve upon the strength of the welded joint which results in defects.
    Anand

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    #167338

    Anand
    Participant

    Hi Darren,
    We are running a big program which runs out of London and Bangalore. Would be great if you can write to me at [email protected] and I will speak to the program manager if we can work out a liason. Please also mention the organization you are working with (so that we can verify if there may be any conflicting interests)
     

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    #166987

    Anand
    Participant

    Hi, There is no fixed agenda for Steering Committee, based on your requirement you need to finalize the agenda. I normally discuss the following points:

    Project closure status, Certification status, Financial savings status.
    Performance (sigma level) of critical processes.
    One slide update for each running project.
    Projects in pipeline awaiting approval.
    Closed projects in the last one month.
    Any policy changes, approach changes that need to proposed to SCOM for approval.

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    #166326

    Anand
    Participant

    Hi Pari, this infact is a very interesting topic to work on. I had mentored a similar project where we took the measurable parameter as the ‘ramp up period’ which was defined as  ‘Number of days taken to reach a specified level of productivity’. The improvements focussed on the key skills to be delivered to the people to achieve the required productivity, getting the required access’ on time and structuring a team along with training material who would be responsible for the induction training. We achieved good results out of that project as the Ramp-up period was reduced from close to 3 months to 20 days.
     
    Anand

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    #165950

    Anand
    Participant

    Hi Claire, In my opinion just treating the data as discrete may not be the best thing to do as it may limit the information that data can throw to us. What I would suggest is to conduct Normality test for the data and if it is found normal, we should treat it as Continuous data only but if it is non normal we can go ahead with treating it as discrete. Discrete data would demand much bigger sample size than continuous data for the analysis.

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    #165845

    Anand
    Participant

    Normally it is considered to range between 3-6 months but a lot depends on the process that you are working on, data availability, participation from process owner, support from senior management, type of solutions you are looking for etc.

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    #165843

    Anand
    Participant

    I had posted my earlier message without reading the entire thread, first you need to be sure if you are concerned about defects or defectives. In my opinion you should go by the defectives and your defectives will never be greater than the number of units processed and thereby you can use 2 Proportion test.

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    #165842

    Anand
    Participant

    As you are testing number of defects, it is a discrete data. Hence, you should be using 2 proportion test or Chi Square test. 2 Sample t test can be used when you have Y as a continuous variable but that is not the case here. Your ‘X’ is a discrete variable and so is your ‘Y’.
     

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    #160580

    Anand
    Participant

    Its not necessary to measure both of them, based on your problem you need to decide whether you want to improve the number of defects or number of defectives, thereafter you can decide what you would like to measure.
    Anand

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    #160487

    Anand
    Participant

    Hi,
    The best way is to make people think for themselves, but you can support them with throwing in some ideas, the following parameters can be looked into:
    1) Time taken for delivery of the vehicles.
    2) Number of damages in Transit.
    3) Cost of transportation.
    4) Cost of damages.

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    #160339

    Anand
    Participant

    Hi Mr ‘T’
    Based on the purpose for which you are drawing your Value Stream Maps, you need to identify which metrics you want to capture data for and then you can go ahead with it.
    There is no point wasting time in collecting something which you would never use.
     

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    #160334

    Anand
    Participant

    Hi Kent
    As a part of your Verify phase you should identify control for the CTQs and monitor them when the design is implemented to find out if the design is performing fine. If some variations are observed probably a DMAIC project can be initiated to fix that.
    Anand

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    #160329

    Anand
    Participant

    Hi Don
    Unfortunately +/- 3 sigma doesnt apply over here. Your specification limit for the part id defined by the design, just check that relaxing it should not result in the failure of the entire assembly. Check with your R&D dept if the specification limits can be relaxed and if yes – by what extent. If it cannot be relaxed – You should look for another supplier, there would be plenty of them willing the parts to you at your specifications.
    Anand

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    #160327

    Anand
    Participant

    Hi Don
    Probably you are trying to calculate the wrong thing. USL & LSL are specification limits which are defined by the customer. There is no way you can calculate them from data.
    What you can calculate in Control limits, which depending on the type of data – different formulas are available. But you can still say that they are at a difference of +/- 3 Sigma from the mean.
    Anand

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    #160324

    Anand
    Participant

    Hi Prasoon
    What is being measured over here is the number of tickets raised and that is a Count of the tickets. Count by any means is Discrete. To expalin further – Can there be any day when 10.5 tickets were raised, it will be either 10 or 11, hence it is a Discrete data.
    Anand

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    #160316

    Anand
    Participant

    As your data is ‘Number of tcikets’, it is a Discrete data and definitely it will turn out to be Non Normal. Treat it like discrete data and use tools available for the same. You dont need to check Normality in this case.

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    #160285

    Anand
    Participant

    Hi Thomas
    In one of my previous companies we were following 5S very sincerely. We used to use Tape as well as Paints. Paint used to be pretty expensive and used to get worn off with the movement of trolleys – there was no fix to that so what we started doing is we started educating people regarding not taking the trolleys over the lines and tapes. Gangways had to be painted twice a year – We had outsourced the task to a vendor for painting and maintaining the lines. Where it used to be temporary it was tapes else paint. What we had also used was over hanging Right Location boards – on which the details of the things to be kept over there were available.

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    #160222

    Anand
    Participant

    I searched for it and found it in the website. Just search for tollgate in the search bar and you can select the first link. You will find details for all the phases.

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    #160220

    Anand
    Participant

    Hi, I am having the list but it will be too long to put it over here, if you can give me your mail ID, I can mail the same to you.

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    #160216

    Anand
    Participant

    What was the objective of measure phase?
    What was the type of data you were supposed to measure?
    What is the tool used for measurement?
    Was the measurement system Analyzed and if yes which statistical tool was used?
    How was MSA performed?
    What is Operational Definition?
    What factors were considered before preparing data collection plan?
    How many samples were collected and how the number of samples to be gathered was reached?
    What is the Sigma level of your process?
    How was sigma value considered?
    Did team check for stability of data before calculating sigma value and if Yes – How?
    What does this Sigma value mean to you?

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    #160215

    Anand
    Participant

    Hi,
    Though this list is not exhaustive, but still you can refer to these points and define the complexity.
    Time taken to close the project
    Business Impact of the project (in terms of savings)
    Number of Business Units that the project will run across or Number of BU’s that will be involved in the project
    Whether the teams will be working full time or part time on the project
    Availability of resources
    Availability of data (Frequency of repetition of process)
    Buy in from management for the project.

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    #160214

    Anand
    Participant

    I can provide you with policies of 3 different organizations but naming them would be a challenge:
    Organization 1 (An Electronics major)
    Training – 4 Days (one day = 8 Working hours)
    Exam – 3 Hrs (Written) + One interview
    Passing % – 80%
    Completed projects – 2
    Savings – 100K INR
    Organization 2 (An IT major)
    Training – 5 Days
    Exam – 3 Hrs (Written)
    Passing % – 80%
    Completed projects – 1
    Savings – No criterion
    Organization 3 (A big finance house)
    Training – 5 Days
    Exam – 3 Hrs (Written) + One interview
    Passing % – 80%
    Completed projects – 1
    Savings – Eur 50K

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    #159724

    Anand
    Participant

    Hi Vinay
    I dont have my ISO manual right now, probably I can check it out tonight and respond to you tommorow.
     
    Anand

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    #159721

    Anand
    Participant

    Hi Vinay,
    If a clause is not applicable to your industry and a proper justification provided for the same – in that case it will not be an NC.
    Regarding the documents, if they have to signed by 2 managers it has to be done when document is created and reviewed, there is no point waiting for the Audit to do that. Infact if it is supposed to be signed by 2 and it is not done, it can be a NC in the audit.
    Anand

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    #159682

    Anand
    Participant

    Hi, If the number of projects being run in an organization are low, in that case using an excel based tracker and a folder for storing documents may be helpful but when the number of projects increase it needs a proper system – We had asked out local IT team to build a database in Lotus notes only where the details of the projects can be saved and Project leaders can update their updated storyboards in the same. This helped us in having a revised version of stroyboard available for all concerned always, even that system had the option of sending the mails to Sponsors and Champions for approvals as well.

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    #158876

    Anand
    Participant

    Hi Neha
    I can understand your concern and am just wondering about how it should be done as your product changes everytime the process cycle is repeated.  But, as Kaizen means continuous improvement, what you should do is to start a campaign, initial thing you can probably start with is 5S and slowly spread to other tools as people become more participative.
     
    Anand

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    #158867

    Anand
    Participant

    Hi, what you can probably do is to identify the defect that is occuring the maximum number of times and take up a Kaizen event to fix that.

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    #158763

    Anand
    Participant

    I had couple of discussions about deployment of Six Sigma at Moolchand Hospital in Delhi, unfortunately the thing didnt work out. In my opinion Indian hospitals are looking forward to implement Six Sigma but as of now I dont think any of them has successfully implemented it.
    Still, it was good to see a dedicated team for Quality working hard to get their ISO certifications at Moolchand.

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    #158267

    Anand
    Participant

    You can read ‘The Goal’ it is a similar scenario and the  book is as well interesting to read. It speaks about Theory of Constraints.

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    #158266

    Anand
    Participant

    For calculating RPN it is important to have all 3 ratings and infact you would find it relatively easy to improve your occurence & detection ratings than severity. What is also important is that you should use the same scale for ratings every time you revisit FMEA.

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    #158153

    Anand
    Participant

    While doing Nested Gage R&R you will have to pick up samples which are nearly similar to each other for one set of readings. Like samples from the same length of the bar on whose sections you are going to do a destructive hardness test.

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    #157962

    Anand
    Participant

    Hi Veena
    Being an HR person you can play multiple roles in your organization. It depends a lot at the level your organization is at this level.
    Probably we can discuss this in detail if you can mail me at [email protected]
     
    AnandThis thread has been moved to the IT/Software discussion forum. Please click here to continue the discussion.

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    #64750

    Anand
    Participant

    Hi Veena
    Being an HR person you can play multiple roles in your organization. It depends a lot at the level your organization is at this level.
    Probably we can discuss this in detail if you can mail me at [email protected]
     
    Anand

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    #153388

    Anand
    Participant

    Not enough!           Demand     >     Supply

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    #152218

    Anand
    Participant

    Dear friends, pls any one let me know abt six sigma training program in bangalore

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    #58957

    Anand
    Participant

    Hi, can u please send me on [email protected] in Advance.

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    #138226

    Anand
    Participant

    Hi ,
    You can refer Design for Six Sigma : A Roadmap to Product Development by Kai YAng and BAsem S EI Haik.
    Good Book. Things are covered very clearly and explicitly.
    Hope this helps u.
    Cheers
    Anand
     

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    #60854

    Anand
    Participant

    Lean is a good way to start. The results are quickly realized but not all. Only when you put those results to rigorous statistical analysis of six sigma will you be rid of most of the problems.
    Looking at it another way, Lean is nothing but reduction of waste. Six Sigma also reduces waste but has much more of a statistical control of processes.

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    #136272

    Anand
    Participant

    Quality is Customer’s Satisfaction. Even if one speaks about Specifications – where did the specifications come from – The customer only. So Quality is customer’s satisfaction.

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    #133920

    Anand
    Participant

    I-MR charts are used when the sample size is one. Here in your case the sample size is more than one …so I feel a X-Bar R chart would be the most suitble.

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    #126252

    Anand
    Participant

    The questionnaire definately captures “Qualitative” response which in turn gets converted into the “Quantitative” form. In my opinion, this is the conversion of the discrete data into continuous data, hence the data is necessarily continuous data and the analysis ccan be ccarried out for the same as that of continuous data only.

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    #121789

    Anand
    Participant

    I am new member to this forum. I would like to get a copy of the notes as well. I am very excited to find this forum. Thank you very much in advance. Could you please send me a copy at [email protected]

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    #58513

    Anand
    Participant

    Hi,
    Infact, I am leading a six sigma initiative that is precisely on the problem of reducing the credit notes. However, as you have indicated, even I would like to caution that this is a very broad scope that could range from product quality issues, to problems in order processing to problems in pricing to technical system issues.
    In my case we are focussing on purely credit notes due to pricing errors. The metric that I am using is the proportion of credit notes to the total invoices. Even with this focus area I find that I am having to deal with many different root causes. In our case we have some good data based on the customer complaint module we have implemented to track each credit note through Quality notes.
    I would similarly like to know the experiences of others in dealing with this problem.
    Thanks,
    Anand

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    #117867

    Anand
    Participant

    Please send me the report to [email protected]
    Thanks
    Anand
     

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    #60264

    Anand
    Participant

    I am speaking of companies as big as Pfizer ie Manufacturers
     
    Anand

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    #58212

    Anand
    Participant

    Hi PSM: 
    First of All you need to do
    1)VOC for your particular process…may be you can ask your Boss to input some data here as he may be in direct touch with your end customer etc.
    2)Identify CTQ from VOC data in front of you ..
    3)you need to identify the problems in the process(can be done by analysing as is process map)
    4) Analyse the cycle time of your process
    5) Do some Brain storming for your process problem.
    **6)Please use DMAIC phase for arriving at statistically feasible solution.
    **Please let me know some more details of your current process…ie..number of people in the process…time taken to complete the activity etc.
    Also Can you let me know what are the criterias for doing a GB/BB project for your Company is ?
    I can be contacted at [email protected] if you need some help.
    Regds
    Anand Mehta

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    #106856

    Anand
    Participant

    Hello,
    Could you please share your results with me…I would like to implement the Six Sigma philosophy in my company(Insurance Business). But i needed a few examples where it has helped you. I need to convince the management to use the same.
    Your help is very much appreciated. You can mail me at
    [email protected]
    Regds
    Anand

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    #63370

    Anand
    Participant

    Hi Hemant
    The training was in house, was very detailed w.r.t DMAIC. And it was conducted by a BB, who was very good.
    The topics mentioned by u , seem to be very interesting. Thanks for the same.
    It would be helpfull if u could give some more insights into these.
    Thanks,

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    #93824

    Anand
    Participant

    i need mini tab process capability guide

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    #81580

    Anand
    Participant

    You will have to do a BOX COX transformation. This converts non normal data into normal data and analyses the data as though you had one.
     
    To do this execute the box cox transformation in the minitab software and then find the estimate of Lambda. In you process capability calculation use this estimated lambda in the options column.
     
    You will be able to say at What sigma the process is operating at.

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