QAI has revised their website, they do not have their Mumbai contact info in their website, I tried contacting them regarding their Certification programs, but in vain.
If you could provide me with their Mumbai email Id, it would be very helpful. Delhi QAI is not responding to the mails.
I would suggest that your Call Monitoring Form can have these major sections, Call Opening, Listening, Call control, Call handling, Hold procedure, Call Escalation, Communication Skills, Closing and Product or Process Knowledge. Define the % for each Section and then further divide it amongst various parameters within for eg Call…[Read more]