Anton Javier

Hi Zedd, you got a very valid point there!My take is that the choice of whether it shall be communicated as a
percentage or as a sigma score largely depends on the intended
audience. If your audience is your senior management, for
example, and that their understanding of 6 sigma is just bare
basics, you might wish to stick to your…[Read more]

Hi Sam, pls send me your email and I will send you samples of a detailed project charter. I hope it is not too late for this. Anton Javier

I have done a GRR for my quality reviewers who audits calls and
processing. Let me know your email and I will ask my senior team
leaders to share with you how it was done. It was pretty
straightforward, I think.No shot in the dark; just a 3 cents worth…Anton Javier
AIG BPSI

Hi Ghigs, please send me your email and I will share with you some 6 sigma projects.  I hope that the same can give you some idea on how to best proceed.  Best regard.
Anton

Your instructor formula is correct.  DPU is the measurement of the number of defectives, not defects.  
Anton Javier

Hi Ghigs, there are a number of items that you can take on for a greenbelt project: high number of processing errors, misses in service level agreements, long transaction time, quality review work escapees, low retention, high attrition during new hire training, or high end of day work transaction leftovers.
If you have a call center, you might w…[Read more]

Hi Lean, I would like to request that I be given a copy of your neat videos on lean or anything that can be used for quality.  My email is [email protected]
Thanks a lot.

Majid, send me your email address and I can share with you some 6 sigma projects.  My email is [email protected]
Anton Javier

G,
Please do not be disappointed.  Stan is good and well meaning.  You got the right forum and we will help you. 
I am a certified TS auditor and a lead auditor for ISO 14001.  I responded to your query; if there is anything else on the 2 subjects, you can email me at [email protected] 
Anton Javier

I think that since your company is certified to TS 16949 and ISO 14001, I am sure that you really have little choice but to meet the auditor findings that the scales have to be calibrated using MSA.
You can only exclude the coonformance to this requirement if you can show proof that by not doing so, it will not adversely affect your…[Read more]

Hi Bryce, I have 2 sample size calculators which you might wish to use.  It is intuitive and you get results as soon as you input 1 or 2 required data.  
You might like to send me your email address and I will send you the 2 sample size calculators.  This should do the trick for you.  My email is [email protected]
Anton Javier…[Read more]

I agree that the KT is really a good toolkit for the 6 sigma process.  It has greatly enhanced my six sigma intiatives both in manufacturing or in the call center/business processing environment where I work now.   It is just a fantastic tool that if you really master it, it is so damn simple it could blow your mind.  (As a point in fact…[Read more]

Hi Kapil, here is what we are doing on call center GRR:
1   30 samples (15 known good and 15 known bad) were identified by representatives from quality, operations, and training.  This is now determined as the expert rating or response (whether data or voice)
2   all data or voice “inspectors” rated the 30 samples using 3 runs.
3   result…[Read more]

Well, I understand your situation because in the electronic or semiconductor industry, it is just about the same situation.   What you can possibly do is that when you receive a customer complaint, you can form a mini-corrective action team to first make an assessment of whether the complaint require a full blown corrective action procedure or an…[Read more]

Bob, I will share my sigma calculator with you.  Please send your email at [email protected]
This calculator should fix your problem.
 
Anton Javier
 
 

Austin, there is what you call as the “half test”. 
If the metric is something which you can split, like half an hour, half a minute, or half pound, then it is adjudged as continuous or variable. 
On the other hand, if you cannot split it, like half accept, or half good, then it fails the “Half Test”.  You now can conclude that it is an attr…[Read more]

Hi Darth, thanks for the input.  I will try your suggestions later this evening and see if I can crack it. 
If not, I will post another message to seek help and advice.  I hope that this is ok.
Anton
 
 

Hi Darth, thank you for your inputs. I posted the question because I just wish to  know if there is one or none.   No more, no less.
I am not a 6 sigma maverick, Darth.   So, please keep your cool.
Regards,
Anton